Questions and Answers of Accounting Essentials For Hospitality Managers

If Mr. Bustamante were hired but needed three days off per week to undergo treatment, would you grant that accommodation? Under what circumstances?
How do the rights of Mr. Bustamante and the concept of negligent hiring mesh in this instance?
Identify at least three exceptions to the at - will employment doctrine, and prepare a rationale for each exception ’ s existence.
Using the Internet, find the state or local agency that regulates child labor laws in your hometown, and compile a list of positions in the hospitality industry that could not be filed by 14 - and 15
The two basic types of valid business contracts.
The four essential components that must be present to create a valid contract.
The purpose of the Uniform Commercial Code (UCC).
The consequences of breaching an enforceable contract.
How to avoid legal difficulties related to contracts before they arise.
Which party’s position seems most valid to you? Why?
How would you suggest the issue be resolved between these two contracting parties?
Do you believe the hotel is justified in charging Mr. Moss for the no-shows?
How could this hotel prevent such misunderstandings in the future?
Does the school have the legal right to withdraw its offer of employment? Why or why not?
According to the UCC, a seller has a responsibilty not to sell defective prodcuts. Who, in this example, is the seller?
Assume that you were the guest sickened by the bacteria. Who do you believe should be held responsible for the damages you incurred?
What specific steps could Michele take to help prevent incidents such as the one described here from reoccurring in her restaurant?
How many room reservation contracts are you willing to accept?
Should you require that all reservations be confirmed?
What factors will you consider as you make your decision? What strategies will you employ to reduce no-shows? Write a short (half-page) essay answering questions 4 and 5 that follow, drawing from
You and your family are traveling out of state to attend one of your school team’s away football games. Upon arrival, the hotel where you have a confirmed reservation denies you a room because it
What if no other rooms were available within a 50-mile radius of the hotel you originally booked?
Describe two hospitality situations in which a verbal contract is superior to a written contract, and explain why you believe it to be so.
Discuss “ legality ” as a major component required of an enforceable contract.Give a hospitality example where legality comes into question.
Using the Internet, go to the home page of a national hotel chain. Evaluate the hotel chain ’ s reservation - booking system from a legal perspective. Address specifically the concept of
You are the general manager of a midsized hotel. Draft a memo for your front desk staff describing the rationale and policy for billing guests with a confirmed reservation who do not arrive at the
Give a hospitality example that illustrates why it is so important to establish acceptance of an offer prior to the formation of a contract.
On a busy weekend, you have forecasted that 10 percent of your dining room reservations will no - show. Create notes that you would use to explain to your reservationist why he or she should continue
Consider the concept of “ statute of limitations, ” as it relates to a guest who has experienced an unsatisfactory meal in your restaurant. At what point do you believe the guest would lose his
You purchased a warranty for your telephone system that provides 24 - hour response time from the vendor. Draft a letter to the vendor protesting the breach of contract that resulted when it took
What level of compensation for the guest do you feel is appropriate due to your hotel ’ s contract breech?
Assume that the only available, comparable, and alternative site for the overbooked guest ’ s wedding reception would cost the guest $ 40,000. What level of compensation for the guest do you now
What are some expenses you will incur (in addition to the alternative hotel ’ s actual charges) because of the wedding ’ s venue change, (i.e., additional printing costs for new invitations,
Assume that the only available, comparable, and alternative site for your wedding reception would cost you $ 40,000. What level of total compensation do you now feel is appropriate due to the hotel
Assume that the only available, comparable, and alternative site for the overbooked guest ’ s wedding reception would cost that guest $ 40,000. Assume that the contracting wedding party also
In addition to the costs indicated in #1 above, assume that the guests also made a claim for an extra $ 25,000 to compensate them for the time, effort, and embarrassment related to the wedding ’ s
Contract clauses commonly utilized in hospitality contracts.
The purpose of a franchise contract (franchise agreement).
The purpose of a management contract (management operating agreement).
Important forms of meeting space contracts used in lodging operations.
Important forms of group rooms contracts used in lodging operations.
Do you believe a guest who has agreed to be responsible for her own injuries during a workout has also agreed to be responsible for them in the presence of significant negligence on the part of the
As the hotel manager, how might you resolve this dispute?
Could a lawsuit have been prevented?
What would be your response to the senator’s aide?
Assume that Melissa is responsible for drafting the contracts for all of the Civic Center’s space requests that are to take place five or more years in the future. What would you do to ensure that
Would you grant the mileage award points to Mr. Pingston? Why or why not?
Assume that you granted the bonus miles to Mr. Pingston.a. Who do you feel would be more embarrassed by the disclosure that you did so? The planner or your hotel?b. If you decided to do so, to whom
List and describe those clauses essential to contracts utilized when providing products and services to guests.
List and describe those clauses essential to contracts utilized when purchasing hospitality products and services.
Explain to potential buyers of a franchise, the importance of the “Franchise Rule.”
List three advantages and three disadvantages to operating a business under a franchise agreement.
Explain the various arrangements under which management companies operate businesses.
Identify potential sources of conflict you might face if, for its owner, you operated, under a management contract, a franchised business such as a restaurant, hotel, or car rental facility.
Identify at least three essential contract clauses that protect a hotel when contracting to provide space and food products for a large wedding party.
Log on to the Hospitalitylawyer.com “Best In Class” segment identified in this Chapter’s Search The Web 5.5. When you arrive, review the terms required for ADA compliance. List the
Can Mr. Stein be permitted to take the air conditioner?
Would the air conditioner be considered real or personal property?
Should the air conditioner have been mentioned in the sales contract?
If you had needed them, would you have purchased the pans?
What are the legal issues at play here? What ethical issues are at play?
If the “sellers” in this scenario are caught and confess to selling stolen merchandise, do you think that Wayne will get to keep his pans?
How long is the warranty?
When does the warranty begin?
Will it include the charges for the parts and/or labor to make the repairs?
What parts of the purchase are covered by the warranty?
Can you lose the warranty if you do not follow manufacturer guidelines for routine service and maintenance, and who can perform these tasks?
Where is authorized service performed?
Who pays to deliver the defective product to the repair area?
Who is responsible for this bill?
What could have been done beforehand to keep this conflict from occurring?
As a hospitality professional, what issues must you consider prior to finalizing this Super Bowl party event?
If Mr. Peterson elects to charge a $20 fee for seats close to the large screens, but only $5 for seats farther away from the screens, would your opinion be different? Why or why not?
What are the responsibilities of the management team in this scenario?
Restate the difference between real and personal property, and give five hospitality examples of each.
Secure a bill - of - sale form, and check it for the six critical information items listed in this chapter. List additional items on the bill of sale, and describe why you believe each is included.
Prepare a memo for your staff that lets them know the difference between a deed and a bill of sale. Include an explanation of when each would be used.
Secure a copy of an express warranty, and analyze it for differences with an implied warranty.
Using the Internet, locate a lender who finances hospitality operations. Determine the current interest rate for a $ 1 million unsecured loan.
Choose a popular, independent, local restaurant. Write a two - page description of that property that you feel defines its trade dress.
Assume that your operation is considering whether to buy or lease a beer -dispensing system from your vendor. Your boss has asked you to prepare a memo addressing the legal aspects of the decision.
Give a hospitality example of each of the following:Trademark Patent Copyright Trade dress
To differentiate between an employment agreement and an employee manual.
To establish a nondiscriminatory work environment.
To implement a procedure designed to eliminate sexual harassment and minimize the risk of penalties resulting from charges of unlawful harassment.
To legally manage the complex areas of employee leave, compensation, and performance.
To respond appropriately to unemployment claims.
To summarize and list the employment records that must be maintained to meet legal requirements.
As the human resources director, would you recommend either the discipline or termination of Mr. Harper based on his comments?
If the resort, and Mr. Harper specifically, were named in a guest-initiated lawsuit alleging harassment, and found liable, would you recommend disciplinary action against the human resources director
Does Mr. Harper have the right to openly express his opinion about the resort’s harassment training while at work?
Have you noticed any behavior that makes people uncomfortable in the workplace?
Did it involve sexual or ethnic matters? Would you mind sharing with me who was involved?
What is the general atmosphere of the work environment?
Do you consider any employees or supervisors to be chronic complain- ers?
Do you think some people are treated differently from others for rea- sons that are not job-related?
Do you feel as if any employees receive the benefit of favoritism for rea- sons other than job performance?
Have you noticed any personality conflicts?
Will you let me know if you think of anything else?
Is Stephen obligated to place Mr. Granberry’s tip into the tip pool?

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