Questions and Answers of Accounting Essentials For Hospitality Managers

What do managers do within operations?LO.1
What is the difference between management and operations?LO.1
How has management changed historically?LO.1
List the basic qualifications for a successful operations manager.LO.1
Define technical skills as a management function.LO.1
Define judgment as a management function.LO.1
Define conceptual skills as a management function.LO.1
Define interpersonal skills as a management function.LO.1
What five groups should managers be concerned with when ethics is applied?LO.1
What are the three traditional levels of management?LO.1
What are the primary duties of top management?LO.1
What are the primary duties of middle management?LO.1
What are the primary duties of supervisory management?LO.1
What are the four functions of operations management?LO.1
Define planning as a management function.LO.1
Define organizing as a management function.LO.1
Define staffing as a management function.LO.1
Define controlling as a management function.LO.1
List some basic leadership qualities that operations managers should be concerned with.LO.1
List some basic reasons why people follow. And what role does leadership play?LO.1
From the authors’ perspective why is enthusiasm for the industry important?LO.1
What is meant by developing your own style?LO.1
What are Kohlberg’s three levels of moral behavior development?LO.1
What are some future concerns for operations managers?LO.1
What five key ingredients are needed for leaders with a vision?LO.1
Howare lodging segments classified?LO.1
Explain the difference between bed and breakfast, limited-service and long-term-stay facilities.LO.1
Describe the different target markets for bed and breakfast, limited-service and long-term-stay facilities.LO.1
Explain the difference between midscale, upscale and luxury lodging.LO.1
What are the advantages of being a four-season resort?LO.1
Explain the appeal oft he timeshare or vacation ownership/club to the purchaser.LO.1
Why are cruise ships called “floating resorts”?LO.1
What fundamental needs are resort guests seeking?LO.1
How do resorts differ from traditional hotels?LO.1
Identify several trends that are impacting the lodging Industry.LO.1
Discuss several ways in which technology will influence the future of the hospitality industry.LO.1
Describe several ways in which social networking can improve the hospitality industry.LO.1
List four ways in which hospitality companies can improve their online presence through social media.LO.1
Define e-hospitality.LO.1
Explain how text messaging can be an effective marketing tool in the hospitality industry.LO.1
Why is sustainability a future concern?LO.1
List several ways in which hospitality services can improve sustainability.LO.1
Discuss some of the challenges hospitality professionals will face to maintain sustainability.LO.1
List and describe five creative/innovative sustainability solutions within the hospitality industry.LO.1
Why is the demonstration of ethical behavior critical to future success in the hospitality industry?LO.1
What are the greatest challenges hospitality employees will face in the future regarding ethics in the workplace?LO.1
Define “consultant”LO.1
Describe the profile of a “management consultant.”LO.1
Describe the profile of a“hospitality consultant.’LO.1
When is it most likely for a hospitality business to hire a consultant? List three situations.LO.1
How are management consultant firms classified?LO.1
Define “generalist.”LO.1
In which hospitality segment is one most likely to find a CPA consultant?LO.1
Describe the role of an internal consultant.LO.1
For whom does an internal consultant most likely work?LO.1
What are the three major steps in the consulting cycle?LO.1
What is the goal of the marketing phase?LO.1
What are several forms of direct marketing?LO.1
What are several forms of indirect marketing?LO.1
What is an RFP?LO.1
What are some of the administrative duties of a consultant?LO.1
Who performs the administrative duties in a large consulting business? In a sole practitioner's business?LO.1
What are five of the factors that influence a consultant's lifestyle?LO.1
How does the lifestyle/work style vary between the sole practitioner and the consultant who works for a large firm?LO.1
What are the rewards associated with a consulting career?LO.1
What are the drawbacks associated with a consulting career?LO.1
List the skills required for working as a consultant. What is the progression of skills from the newly hired consultant stage to that of being more experienced?LO.1
What types of communication skills do consultants need?LO.1
Why are communication skills particularly important?LO.1
How do interpersonal skills influence the building of trust with the client?LO.1
What personality traits are important for success as a consultant?LO.1
Why is “tolerance for ambiguity” important to a consultant's success?LO.1
What are some ethical dilemmas common to consultants?LO.1
What are the projections for careers as consultants?LO.1
How do consultants stay current in their area of expertise?LO.1
How many years of work experience does one need before embarking on a career as a consultant?LO.1
What is the role of the architect, interior designer, electrical engineer, contractor, acoustical engineers, interior plants capers, the commercial kitchen designer, the health inspector, and the
List the five functions of a hotel guest room.LO.1
Why is the design of a guest room considered more fluid than other areas in a hotel?LO.1
If the size of a restaurant's dining room was 2,500 square foot, how many square feet would you expect the kitchen to be?LO.1
What term is used to convey the idea that product and architectural changes can make life easier for all individuals?LO.1
What are two organizations that rate hotels and restaurants on specific criteria?LO.1
How frequently do many hospitality establishments remodel?LO.1
How can design affect the guest room, food and beverage areas, and common areas of a hospitality establishment?LO.1
Compare and contrast how design considerations may affect guests at a fast service versus a table service restaurant.LO.1
What are environmentally friendly methods that can be used by the hospitality establishments in their design?LO.1
What are ways that we can satisfy the desire for both luxury design and sustainable design?LO.1
List the typical hospitality-related real estate positions that are available to you.LO.1
What are the functions of a real estate director and the real estate representatives who work for large, multiunit hospitality corporations?LO.1
Discuss the importance of having real estate representatives make well-informed site selection decisions when working with hospitality companies.LO.1
What functions are performed by real estate appraisers? Who would typically hire an appraiser? How do most appraisers handle areas of specialization?LO.1
Explain the concept of “independent contractor” as applied to persons working in real estate sales. How are these people usually compensated?LO.1
List what is typically included in a business opportunity purchase. What is the function of the business opportunity brokerage?LO.1
What types of businesses may be involved in conducting a site analysis?LO.1
What is a vacation ownership firm? How has the vacation ownership industry been legitimized?LO.1
List the types of organizations that are most active in hospitality finance and are major lenders in this industry.LO.1
Discuss the impact that the Internet is having on the careers of people working in hospitality real estate positions.LO.1
Describe the type of skills and experience that would be beneficial for someone seeking a career in hospitality real estate.LO.1
What are several attributes of a golf course that ultimately result in each golf course being unique?LO.1
What is the economic impact of the buisness of golf in the United States?LO.1

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