Questions and Answers of Accounting Essentials For Hospitality Managers

Would your course of action be affected if you learned the theme park had made the decision to refund the price of admission to all those who entered the park on that day?
If the theme park had made the refund mentioned, do you believe the amount of the refund belongs to the disappointed park attendee or to your hotel?
Describe briefly how the decision you make will affect:a. Your relationship with the theme park ’ s managementb. The relationship with your franchisorc. Your relationship with travel agents
Identify the five major components of the travel industry.
Detail the legal relationship that exists between the three parties when a travel agent sells to a client a travel package marketed by a tour operator.
Specify at least two legal issues that would be considered unique to the transportation industry.
Tribal gaming is a controversial issue in many communities. Prepare a list of five points explaining your support for or opposition to its expansion.
Write a paragraph explaining why you might seek employment in the gaming, resort, or amusement park industries. What might be some disadvantages of such employment?
The Internet is popular among travelers. Discuss your view of how the Internet will impact the travel agent and tour operator segments of the travel industry in the coming years.
To understand how a lawsuit is initiated and moves through the U.S. court system.
Was the severity of the storm a foreseeable event?
What duty of care is in question here?
Did the restaurant act prudently?
Are the restaurant’s defenses valid? Why or why not?
Did the resort exercise reasonable care?
What level of negligence, if any, was present? Ordinary negligence? Gross negligence?
What amount of money do you think a jury would recommend the resort be required to pay to compensate Christine Metz for her loss, if it is found to have committed a tort against her?
Are the resort’s defenses valid ones? Why or why not?
What would you recommend the Fairview Mayton’s insurance company do?
What would you recommend the franchise company’s insurance company do?
What would you recommend the Hunters do?
Outline the process involved in initiating a personal injury lawsuit, and discuss the hospitality manager ’ s role in that process.
Create a checklist that can be used to guide a manager ’ s actions in the first 15 minutes after an accident.
To recognize the responsibility hospitality managers have to protect the safety and security of guests and employees in hospitality operations.
To carry out the procedures needed to limit the potential liability of safety risks and security risks.
To recognize the need for and benefit of implementing an effective crisis management plan.
To minimize the risk of crimes against your own business operation.
Is Mrs. Angelo’s weight a relevant issue in her case against the restaurant?
What evidence could the restaurant have provided to its attorney to demonstrate reasonable care in the inspection of its dining room furniture?
If it were independently owned, who would be responsible for designing and implementing an effective furniture inspection program for Buffet World?
What issues will the courts and jury likely consider as they evaluate the legitimacy of the parents’ lawsuit?
What legal position might the franchisor take if it had provided training materials to the local franchisee, but the franchisee had never utilized those materials?
What is the likely outcome if Mr. Dobinion refuses to meet with the investigative reporter? What if Mr. Dobinion has not been trained to do so?
Will First Community Insurance be held partially responsible for the actions of Fieldstone Management?
Did Fieldstone Management use reasonable care in the installation and operation of the camera system? Would it matter if the cameras were recording to tape?
What could the hotel owners do in the future to help avoid a similar situation with a guest?
What specific measurements might Peggi use to gauge the effectiveness of the group’s plan?
How effective is training likely to be in reducing this particular threat to safety?
Analyze the committee’s plan for thoroughness. Are there potential liabilities that still need to be addressed?
What responsibility did Ron’s Roast Beef have for providing a safe home working environment for Ms. Pelley?
Will Ron’s Roast Beef be held liable for the damages suffered by Ms.Pelley? Will Advance Technology be held liable?
What should Ron’s do in the future to avoid potential liability in situations such as this?
Describe three threats to safety and three threats to security in the hospitality organization with which you are most familiar. Explain how management currently addresses (manages) these threats.
Assume that you are the foodservice manager of a college dormitory. You are asked to address parents regarding the impact your facility will make on the overall educational experience of their
Analyze the four - step safety and security management method. Select one of the steps and prepare a three - minute presentation that could be delivered to members of your safety committee, in which
Assume that you have implemented a safety program designed to reduce employee accidents resulting from improper lifting techniques. Identify at least three different measurable outcomes that could be
Contact your local law enforcement officials to determine what training programs are offered to businesses for the purpose of assisting those businesses in their safety and security efforts.
The Educational Institute of the American Hotel and Lodging Association (EI)certifies hospitality security guards. Log on to its Web site at www.ei - ahla.org and identify the methods of qualifying
Assume that a bomb threat has forced you to evacuate your restaurant. The police have arrived; no one has been hurt, but the press is at your property.Create an outline of a one - page press release
An employee who burned himself while working did not seek medical treatment. The employee missed five days of work, then later filed, and won, a workers ’ compensation claim, because the burn
To protect the guest ’ s right to privacy.
Was Nicole a guest of the foodservice facility?
Should Steve bear partial responsibility for the damage he and Nicole suffered, given that he purchased the sandwiches?
What type of liability (from Chapter 9, “Your Responsibilities as a Hospitality Operator”) applies in this case? Why?
Was Mr. Thimming a transient guest or a tenant?
Why is the distinction important in this situation?
What should Mr. Patel do in the future to avoid the expense of litigation such as this?
Did the desk clerk act in a reasonable manner?
Did Mr. Bristol have a right to enter the room?
What should management do in the future to prevent such an occurrence?
Plan the evaluation.a. Set an evaluation completion date.b. Decide who will conduct the survey.c. Obtain floor plans.
Conduct the survey.a. Use a checklist to evaluate the facility.b. Use a tape measure.c. Record results.
Summarize recommendations.a. List barriers found, along with ideas for removal.b. Consult with building contractors if necessary.c. Estimate costs of barrier removal.
Plan for improvements.a. Prioritize needs.b. Make barrier removal decisions.c. Establish timetables for completion.
Document efforts.a. Record what has been done.b. Plan for an annual review.c. Monitor changes in the law.
What was the legal status of Mr. Thomas?
What records would Ms. Tyson need from the hotel’s manager to give her the best chance of winning any potential lawsuit?
How will you determine which units are not in compliance with Title III, ADA requirements?
What criteria will you use for prioritizing needed improvements?
How will you document a good-faith effort to meet Title III, ADA requirements?
Exculpatory statements (described in Chapter 5, “Significant Hospitality Contracts”) are often posted in recreational facilities, exercise rooms, pools, and spas. Explain their purpose and
Did the hotel comply with the state legislature’s requirement that the notice be conspicuously posted?
How could the hotel manager in this case ensure compliance with the“conspicuous posting” requirement of the state legislature?
What was the nature of the bailment relationship in this situation?
Did the club exercise reasonable care in the handling of Mrs. Weldo’s coat?
What should the club manager do in the future to avoid situations such as this?
Would the jacket be considered mislaid, lost, or abandoned property?
Who is the current, rightful owner of the jacket?
How could the motel manager avoid future confusion about handling“found” property?
How operating the valet parking service yourself would change the relationship you have with your restaurant customers.
The need for insurance to cover potential damages to automobiles and other areas of liability you might need to insure against.
The potential pros and cons of assuming the responsibility for parking your guests’ automobiles, as compared to the current situation.
The agency, liability, and bailment issues that would arise if the purchase were made.
Using the Internet, contact the offices of your state hotel and motel association to secure a copy of the current innkeeper ’ s liability law. Review the document and create a list of
List 10 examples of bailment relationships in the hospitality industry.
Think of and write out an example you could use to teach employees the difference between mislaid and abandoned property. Why is such an example useful?
Create the portion of a lost-and-found policy for a hotel ’ s room attendants that refers to disposition of unclaimed mislaid, lost, or abandoned property. Did you give the property to the employee
To distinguish the rights of both employers and employees under the At - Will Employment doctrine.
Do you think that the requirement that servers be “attractive to males” is a bona fide occupational requirement, and “necessary” for the continued successful operation of The Cruz Cantina?
If you were on a jury, would you allow Cruz to hire female servers exclusively, if she so desired? Why or why not?
What damages, if any, do you feel the male job applicant not selected for employment at the Cantina would be entitled to?
Do you think Ms. Hidalgo was denied the position because of her ethnicity?
In the situation described here, does Ms. Wong have the right to consider race as a bona fide occupational qualification?
How should Ms. Wong advertise jobs in the future to avoid charges of discrimination?
Should Mr. Horvath hire Ms. White, despite her inability to comply with the departmental policy in place at the hotel?
If Mr. Horvath hires Ms. White, can he still enforce the alternating weekend policy with currently employed housekeepers, who also might prefer not to work overtime on Sundays?
Do you believe Ms. White ’ s choir director position warrants an exception to the departmental policy?
How should Mr. Horvath advertise position vacancies in the future?
Have you broken the law by inquiring into Mr. Bustamante ’ s difficulty in prior positions?
Is Mr. Bustamante protected under the ADA?

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