The City of Bancroft has produced a Service Efforts and Accomplishments report for the past three years for each of its operating departments. Key performance measurements for Bancroft’s public library are shown below.

Required

a. Based upon the figure above, what are the inputs to the public library? Which of the performance measures best represents outputs and outcomes?

b. How would you evaluate the library operations over the three-year period?

c. As a citizen or a public administrator, what additional information would you seek regarding library operations? 

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Library Performance Measures Total Visitations Cost per Visit Cost per Capita (i.e., cost/population) Customer Satisfaction Registered Cardholders Number of Circulations Percentage of Book Circulations Percentage of Multimedia Circulations Cost per Circulation Population 2019-20 Actual 229,908 $ 6.52 $83.19 80% 15,327 120,426 70% 30% $ 12.46 18,032 2020-21 Actual 227,906 $ 7.02 $ 89.51 81% 15,194 110,952 65% 35% 14.42 17,875 $ 2021-22 Actual 219,453 7.52 95.86 Survey not given 14,630 130,610 58% 42% $ 12.63 17,212 $ $