As the head of a social services agency, you believe that your staff of 20 social workers
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As the head of a social services agency, you believe that your staff of 20 social workers is very much overworked compared to 10 years ago. The case loads for each worker are reported below for each of the two years in question. Has the average caseload increased? What measure of central tendency is most appropriate to answer this question? Why?
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