4. After reading the cultural differences discussed in this chapter, is it any wonder that people from different countries find it difficult to get along. Communication problems are especially likely when it comes to allowing people to save face. In small groups, assume that you are from an individualistic country and that your company plans to conduct business with an organization from a collectivistic country.

Complete the following:

a. Define the role that face saving plays in collectivistic and individualistic cultures. What are the differences? What are the similarities?

b. Make a list of specific suggestions that your colleagues could follow that would allow people to save face while still solving group problems.

For example, one suggestion might be to avoid complimenting individuals while directing any compliments to the group.

c. Check your text for suggestions, use your personal experiences, and conduct research using the terms “saving face” and “facework.”

d. Discuss your list and highlight the two most valuable suggestions—be sure to get group agreement.

e. Be prepared to share your list of suggestions with other groups.