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business analytics communicating

Questions and Answers of Business Analytics Communicating

3. Consider these movies. Are there examples of virtual groups? Identify synchronous and asynchronous communication media. How does either affect communication?
2. As technology becomes more sophisticated and complicated, which challenges presented by virtual teams might become more problematic? Will any become less so?
2. Would videoconferencing have improved the group cohesiveness?
1. Is the success of this virtual team the result of unique circumstances or can the results be generalized to all virtual groups?
4. This is a portrayal of four separate, yet interrelated families (African American, Vietnamese, Mexican American, and Jewish) trying to celebrate Thanksgiving. Identify the communication styles of
2. Do you disagree with any suggestions provided in the analysis? Explain.
1. Before you read the analysis of this case study, what action would you have proposed to resolve the confl ict?In what ways were your proposals different from the ones suggested in the analysis?
What power resources are used by each character? Are there any defi ance or resistance strategies used?
5. African American poet Mel Tolson (Denzel Washington) forms a debate team at historically black Wiley College in the 1930s. Based on a true story, the Wiley College debate team achieves such
3. Have you ever used resistance strategies? Did they work? Were they used against dominant individuals?
2. If punishment has signifi cant drawbacks, why is it typically used more frequently than rewards by those in power positions?
_____ 21. You are waiting in line to be served at a local store. Just as you are about to be waited on, a group of three individuals steps in front of you. You demand that they step aside, insisting
_____ 20. One of your team members has extremely bad breath. This is a common problem when you meet.His bad breath bothers you a great deal. Nevertheless, you say nothing and try sitting as far away
_____ 19. At work, a member of your project team “steals” your idea and takes credit for work you have done. You angrily denounce him in front of the entire team and insist that he own up to his
_____ 18. During a group discussion, your point of view clashes with that of another group member. You want very much to convince the group that your viewpoint should be accepted.You interrupt when
_____ 17. You are taking an exam. You notice several students cheating on the exam. You’re upset because this gives the students an undeserved advantage and may lower your own grade because the
_____ 16. The family next door has a dog that barks all hours of the night. It is disturbing you and your family members. You meet one of the dog owners during a walk through the neighborhood. You
_____ 15. A group member pulls you aside and begins accusing you of “unethical behavior.” She is shouting at you, her face is fl ushed red, and she is wildly gesturing. People are noticing.You
_____ 14. The coach of your sports team berates players at a team meeting for “lackluster play” and “lackadaisical attitudes.” The coach is shouting and abusive. You believe the criticism is
_____ 13. You receive an e-mail from a team member that has a condescending tone. It angers you that this team member, whom you view as a bit of a screw-up, lectures you on the“right way” to
12. At work, you are a member of a project team. Every member of the team makes considerably more money than you do, yet your jobs are equivalent. You believe that you deserve a hefty raise. You make
____ 11. A member of your group couldn’t afford to buy the textbook for the class. He asks you if he can borrow your book for “a couple of days.”You agree. He has had the book for more than a
____ 10. You live in a dorm room with two roommates. Next door loud music is playing, making it impossible for you to study. Your roommates seem not to care, but you are becoming increasingly annoyed
_____ 9. A small group of teenagers talks loudly during a movie you attend at a local theater. You become increasingly annoyed but say nothing to them.
_____ 8. Three individuals representing a religious group knock on your door. When you answer they begin to proselytize, trying to sell you on their religious point of view. You stand there waiting
_____ 7. While on vacation you sign up to receive a group lesson in a new sport (jet skiing, rock climbing).After the instructor has explained the basics, everyone in the group appears to understand
_____ 6. At a family holiday dinner gathering, your uncle makes a blatant racist remark, then tells a sexist joke. You sit silently.
_____ 5. You’re sitting in the back of the class.Two students sitting beside you engage in an audible conversation that is distracting. You can’t concentrate on the instructor’s lecture.You
_____ 4. During class your instructor makes a point that angers you greatly. You raise your hand, are recognized by the instructor, and vehemently challenge your instructor’s position, raising your
_____ 3. You strongly disagree with your group’s choice for a symposium project. Nevertheless, you say nothing and go along with the majority decision.
_____ 2. There is a defi nite undercurrent of tension and confl ict in your group.You are feeling that tension as your group begins discussing its project for class. You stop the discussion, indicate
1. You have been invited to a party, but you don’t know anyone except the friend who invited you. You see dozens of strangers. You walk up to a group of people and introduce yourself and begin a
5. In what ways do aggressiveness and assertiveness differ?
4. Why are defi ant members a threat to the group?
3. Since resistance strategies rely on deceit and mixed messages, should competent communicators always avoid them?
2. What are the disadvantages of forming alliances?
1. How are obedience and conformity similar to and different from each other?
2. If you were an exchange student in a high-PD culture, how would you react to the “Don’t challenge your teachers” norm in that culture?
1. Which leadership style would likely be preferred in high-PD cultures, directive or participative? How about low-PD cultures? Explain.
2. “Dominance breeds confl ict.” What does this mean?
1. How are power imbalances and violence related?
3. In Sheridan and King’s (puppy dog as victim) replication of the Milgram studies, 100% of the women obeyed, but only 54% of the male subjects. Why the difference in results?
2. Would the results of the Milgram studies have been the same if a woman had been the authority fi gure? If a woman had been the victim? If a child had been the victim?
1. Are the Milgram studies and their replications ethical research? Explain by using the fi ve standards of ethical communication discussed in Chapter 1.
2. Do you think there is a relationship between powerful–powerless speech patterns in a culture and the individualism–collectivism focus of the culture? Explain.
1. Do women increase their power by using more powerful language or could there be a backlash to such usage?
2. In what ways do male and female communication patterns differ in regard to verbal dominance?
Three convicts escape from a Depression-era chain gang. Their problem-solving knowledge and skills are severely defi cient. Contrast the problem-solving mistakes of this small group of convicts with
4. The original 1966 version of this taut drama about a plane crash and efforts of survivors to literally rebuild their damaged plane into a smaller fl ying machine to escape their plight in the
3. What are some drawbacks to the Standard Agenda approach to decision making? Explain your answer.
2. Since a true consensus requires agreement, commitment, and satisfaction of group members, do you think groups are likely to achieve a true consensus, or is this mostly an ideal?
1. Why is majority rule so popular when consensus decision making, by comparison, is more advantageous?
3. What is integrative problem solving and reframing?
2. What makes the brainstorming technique an effective, creative, problemsolving tool?
2. A list of a dozen “actual comments” written on students’ report cards by teachers in the New York City public schools is circulated on the Internet (a colleague e-mailed me the list). The
1. An anti-Bush website claims that, when commenting on gains in student achievement since the enactment of his “No Child Left Behind” legislation, George W. Bush produced this blooper in 2007:
VIII. What needs to occur to implement the most promising suggested improvements?
VII. Are there any drawbacks to these suggested improvements?
VI. Which suggested improvements are the most promising? Why?
V. What are some possible improvements in the curriculum process?
IV. What criteria determine an ideal curriculum process?
III. What causes the problems?
II. What are the primary problems with present curriculum process?
I. How does the current curriculum process work?
3. Should you expect ethnic minority group members to become more assertive and outspoken participators in small groups, even though this is not highly valued in their communities?
2. Should Americans de-emphasize speaking ability?
1. Should nonminority Americans value silence as much as some ethnic minorities do?
2. The U.S. government response to the Katrina hurricane disaster was abysmally slow. What were the reasons for the slow response since the United States generally favors majority rule, not consensus?
1. Can you think of any crisis situation where consensus decision making might be appropriate and effective?
2. Is planning for what might go wrong with a decision or plan the group wants to implement always a good idea? Is this the same as cynicism, the great killer of teamwork?
1. Can you provide examples of group decision-making errors that could have been avoided or minimized had the group accounted for Murphy’s Law?
2. What constitutes a true consensus?
1. How does the Standard Agenda relate to the functional perspective on effective group discussion procedures?
3. If cohesiveness is a positive small group attribute, why can it lead to groupthink?
2. Why are collective inferential errors more likely when issues are emotionally charged?
1. Why is information overload such a problem when we have laborsaving technologies such as personal computers to process huge quantities of data?
2. Do groups have to display all the symptoms of groupthink to exhibit poorquality decisions like those that accompany full-blown groupthink?
1. What causes groupthink?
2. What produces group polarization?
1. What negative consequences to group decision making emerge from group polarization?
10. This story concerns a series of events in which only three persons are referred to: Dr. Cross, Nurse Sinclair, and Yoshi Yamamoto. T F ?
9. This story takes place at St. Luke’s Hospital. T F ?
8. When Dr. Cross entered he became the third person in room #314. T F ?
7. Nurse Sinclair’s face reddened because Dr. Cross was stern with her. T F ?
6. Yoshi Yamamoto is a patient at St. Luke’s Hospital. T F ?
5. Dr. Cross was irritated with Nurse Sinclair because the bed was not straightened out.T F ?
4. Pat Sinclair was in room #314 when Dr. Cross entered and found her fl uffi ng bed pillows.T F ?
3. Yoshi Yamamoto, who is Japanese, was lying in bed. T F ?
2. Dr. Cross is a man in a hurry. T F ?
1. Chris Cross is a medical doctor who works at St. Luke’s Hospital. T F ?
3. Why are most correlations noncausal?
2. Should we avoid making inferences?
1. What are the primary, general sources of collective, inferential errors?
3. Is ever-increasing pace an inevitable product of technology?
2. Should we try to slow the pace? How could this be done?
1. Have you experienced the diffi culties associated with group decision making when faster is perceived to be better? How do you cope with it?
2. What means do groups have of coping with information overload?
1. What problems are created by information overload?
6. A plane crash wiped out most of Marshall University’s football team. New coach Jack Lengyel(Matthew McConaughey) rallies surviving players and a grief-stricken community in this somewhat
5. This documentary about Bill Clinton’s 1992 presidential campaign received an Oscar nomination for best documentary. Analyze the fi lm for team building and teamwork. What type of leadership

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