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business
business analytics communicating

Questions and Answers of Business Analytics Communicating

4. Apply information about communication apprehension in order to speak effectively to others.
3 . Conduct effective question-and-answer sessions following recommended guidelines.
2. Create and deliver effective extemporaneous and impromptu presentations.
1. Evaluate delivery formats and select and use the delivery type best suited for any specified presentation.
4. Design and critique a presentation using PowerPoint or other presentation format.
3. Choose the most effective medium for presenting visual aids in specific contexts.
2. Discuss whether there is a need for visual aids in various situations; determine the advantages and disadvantages of various types of visual aids for those contexts; then design a visual aid
1. Define and describe guidelines for each type of verbal support; develop and use each type of verbal support as suitable to add interest, clarity, and/or proof to a main point.
8. Describe and observe the ethical obligations of interviewers and interviewees.
7. Distinguish between legal and illegal employment interview questions and identify advantages and disadvantages of each of four methods of responding to illegal questions.
1. Explain the role of communication in career success, providing examples to support your claims.
4. Apply the six guidelines for listening to understand and be able to create appropriate paraphrasing responses in given situations; apply guidelines with regard to evidence and appeals when
3. Analyze your listening style(s), and explain how you might use this knowledge to understand others better.
2. Identify three major barriers to listening effectively, and outline strategies for overcoming each barrier.
1. Describe how effective listening can contribute to your career success, and how false assumptions about listening could impede your career.
7. Describe the cultural challenges in a specific organization or career and identify specific approaches to communicate most effectively within this culture.
6. Apply the guidelines in Communicating across Diversity on pp. 48–52 to describe six specific ways you and others can communicate more effectively in your workplace.
5. Describe additional factors of ethical communication.
4. Explain how the hidden dimensions of culture(context, individualism/collectivism, power distance, uncertainty avoidance, masculinity/femininity, long-term and short-term orientations) affect
3. Describe two key intercultural differences in formality, social customs, dress, time, tolerance for conflict, and gender roles.
2. Identify ways in which race or ethnicity, class, generation, region, and disability can influence business communication.
1. Define culture and co-culture.
4. Apply the concepts of ethical communication discussed here to one or more ethically challenging situations.
3. Describe how formal and informal communication networks operate in a given situation in your career field; then create a strategic plan of personal networking to accomplish your goals within an
2. Apply the key principles of communication, knowledge of the basic elements of the communication model, and considerations of effective communication channel use to a specific situation, showing
5. Evaluate various listening approaches you could use in a specific situation and describe the best approach to accomplish your goals and enhance your career relationships with others.
1. Describe business situations in which ambiguous or specific language is preferable, giving an example of each type of statement.
2. Define, identify, and remedy examples of each type of inflammatory language described in this chapter.
6. Describe features and common uses of various types of employment interviews and explain ways to prepare for each.
5. Identify and demonstrate the steps to prepare for, participate in, and follow up after an employment interview.
4. Plan and conduct an information-gathering interview to assist you in a current work or school project; plan and conduct a career research interview that will help you clarify and/or achieve your
3. Describe the purpose of and appropriate conduct during each stage of an interview: opening, body, and conclusion.
2. Demonstrate knowledge of the uses and limitations of each type of interview question:primary, secondary, closed, open, factual, opinion, direct, indirect, hypothetical, and critical incident.
1. Explain how to define interview goals, identify and analyze the other interview party, and choose the best interview structure.
5. Demonstrate how to plan for and conduct a work-related negotiation.
4. Identify and give examples of key issues that underlie workplace conflicts. Identify five approaches to conflicts, explain the advantages and disadvantages of each in specific situations, and
3. Predict the outcomes of various verbal and nonverbal behaviors with regard to sexual harassment and explain communication options for targets of harassment.
3. Apply concepts of powerful and positive language to specific examples from your career field.
4. Compare and contrast characteristically feminine and masculine language use and describe the potential benefits and problems arising from differences.
5. Describe how you can apply the information on nonverbal behavior in this chapter to your own career.
6. Define and give examples of seven categories of nonverbal behavior and summarize the importance of each in a specific organization or career field.
1. List important guidelines for giving effective praise, raising difficult issues, and offering and responding to criticism in a nondefensive manner.
2. Explain communication behaviors that exacerbate and alleviate workplace incivility and bullying.
Which of the following is probably not an example of “conception” communication, as defined in this book?a. A speech by a CEO projecting five-year goals for the companyb. A corporate vision
Which of the following is not a feature of indirect persuasion?a. It begins with a clear statement of your position.b. It begins with a clear statement of the problem.c. It acknowledges and clearly
At what stage of the writing process should you decide the order in which you will present your main points?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you make sure a word is spelled correctly?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you decide between two words with approximately the same meaning?a. Managingb. Planning
At what stage of the writing process should you put sentences down on paper or on a computer screen?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you determine the purpose of your writing?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you allocate time for the other stages in the process?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you get a general idea of how to start and end the piece of writing?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you review a paragraph to see if it has enough transition words?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you get an initial sense of your audience?a. Managingb. Planningc. Draftingd. Revising
At what stage of the writing process should you collect any information you need?a. Managingb. Planningc. Draftingd. Revising
Which of the following shows the most effective use of turn signals?a. Capacity is more than 2.5 million barrels per day. Current production is much lower.b. Capacity is more than 2.5 million barrels
Unless you have a good reason otherwise, how should bad-news responses begin?a. With background informationb. With the bad newsc. With an acknowledgment of the requestd. With any qualifications about
Unless you have a good reason otherwise, how should good-news responses begin?a. With background informationb. With the good newsc. With friendly, personal informationd. With any qualifications about
Which of the following is a common difficulty with writing?a. It requires converting linear thinking into nonlinear writing.b. It requires converting nonlinear thinking into linear writing.c. It
Why is gathering information the third step in the planning stage?a. It should be done after defining your community—writer and reader(s)—and after defining your purpose.b. It should be done
Why should gathering information be done before drafting?a. To reduce interruptions during draftingb. To reduce the possibility of leaving out important informationc. To give you the confidence to
What kinds of questions are usually best to ask in an interview?a. Yes/no questionsb. Multiple-choice questionsc. Who, what, where, when, why, and how questionsd. None of the above
The reporter’s checklist can be valuable at what stage(s) of the writing process?a. The planning stageb. The revising stagec. Both a and bd. Neither a nor b
The Four Pairs of questions for gathering information are based on which of the following sets of words?a. Personality, attitude(s), circumstances, knowledgeb. Same/different, whole/parts,
Which of the following is not good advice for interviewing?a. Prepare for the interview by reading and by listing questions.b. Don’t be distracted from your list of questions by the interviewee’s
Which of these statements about information on the Web is most true?a. Web-based information is almost always accurate.b. Web-information is almost always inaccurate.c. Web-based information can be
Which of the following is not good advice for brainstorming in writing?a. Jot down ideas as quickly as you can.b. Don’t be concerned about the order the ideas are in.c. List only those ideas that
Which of the following statements about mind-mapping is true?a. A mind map should include only the information you’ll use in the piece of writing.b. A mind map should map information in the order
Any writing you do at the information-gathering stage should have which of the following characteristics?a. It should be carefully spelled and punctuated.b. It should be based on your definitions of
Why is organizing information the fourth step in the planning stage?a. It should be done after defining your community, defining your purpose, and gathering your information.b. It should be done
Why should organizing be done before drafting?a. To reduce interruptions during draftingb. To allow you to focus on the best order for the readerc. To turn the drafting job into a series of smaller
Which of the following shows the most effective use of turn signals?a. The emirate produces liquefied natural gas. The emirate produces natural gas liquids.b. The emirate produces liquefied natural
Which of the following shows the most effective use of turn signals?a. NGL is produced in two plants. One is on Das Island. One is at Ruwais.b. NGL is produced in two plants. One is on Das Island,
Which of the following shows the most effective use of turn signals?a. Some emirates have a corporate tax law, but it is applied only to foreign oil companies and foreign banks operating in those
Which of the following sentences is most conventional in spelling, punctuation, and mechanics?a. Please return the voltmeter to its case.b. Please return the voltmeter to it’s case.c. Please return
Which of the following sentences uses words most effectively?a. The process of written composition possesses five successive stages.b. The process of written composition has five stages.c. The
Which of the following sentences uses words most effectively?a. The Girls’ State Basketball Tournament wherein the souvenir program is distributed commands an annual attendance of approximately
Which of the following sentences uses words most effectively?a. The chairman will present a speech on the difficulties in marketing that the company has encountered.b. The chairman will speak on the
Which of the following sentences uses words most effectively?a. I would like for you to investigate the feasibility of managing the timely clearance of priority items from your area.b. I would like
Which of the following sentences uses words most effectively?a. If you agree, please contact the Foundation and advise them that you are our company’s representative and that all future
Which of the following sentences uses words most effectively?a. We did not attempt to estimate the potential negative effect on our business.b. We did not attempt to estimate the potential negative
Which of the following sentences uses words most effectively?a. After reviewing the data, we will talk with you about what happens next.b. After reviewing the data, we will be in contact with you to
Which of the following sentences uses words most effectively?a. The above information provides necessary information in evaluating the extent of opportunity available.b. The above information
Which of the following sentences uses words most effectively?a. As we examine our position in relation to supporting the fund drive, it seems that we will be unable to participate at the same level
Which of the following sentences uses words most effectively?a. The report is intended to provide information on a monthly basis to senior management and others as necessary.b. The report is meant to
Which of the following sentences is most economical without eliminating words that may carry important information?a. The process of writing has five (5) stages.b. The writing process has five (5)
Which of the following sentences is most conventional in spelling, punctuation, and mechanics?a. In his letter to us, he said that our proposal was alot of “hot air”.b. In his letter to us, he
Which of the following sentences is most conventional in spelling, punctuation, and mechanics?a. When will the new stationary be printed?b. When will the new stationery be printed?c. When will the
Which of the following sentences is most conventional in spelling, punctuation, and mechanics?a. The new tax law will effect our accounting system; it also will have a major affect on our tax flow.b.
Which of the following shows the most effective use of turn signals?a. The meeting was very beneficial, but new subjects were discussed.b. The meeting was very beneficial, so new subjects were
Which of the following shows the most effective use of turn signals?a. The subcommittee report did not arrive in time. It had to be mailed to participants later.b. The subcommittee report did not
Which of the following shows the most effective use of turn signals?a. The report will cover traditional uses of LPG. It will cover use of LPG as an alternative transport fuel.b. The report will
Which of the following shows the most effective use of turn signals?a. The course will examine global supply and demand balances. The course will examine regional supply and demand balances.b. The
Which of the following shows the most effective use of turn signals?a. The February meeting was canceled. Many participants would be unable to attend.b. The February meeting was canceled, and many
Which of the following shows the most effective use of turn signals?a. The writing process has five stages. They are managing, planning, drafting, breaking, and revising.b. The writing process has
Which of the following sentences is most conventional in spelling, punctuation, and mechanics?a. Did she complete the form marked “Secret”?b. Did she complete the form marked “Secret?”c.
Which of the following sentences is most conventional in spelling, punctuation, and mechanics?a. The flag is red, green, white, and black.b. The flag is red, green, white and black.c. Both a and b
Which of the following sentences is most conventional in spelling, punctuation, and mechanics?a. In retracing his path, the courier was worryed that he might have omitted something.b. In retracing
Which of the following sentences is most conventional in spelling, punctuation, and mechanics?a. I’m sure you’ve perceived the new title occuring after my name.b. I’m sure you’ve perceived
Which of the following sentences is most conventional in spelling, punctuation, and mechanics?a. She has already read your letter and says your suggestion is alright with her.b. She has already read

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