4 Describe the business benefits of instant messaging (IM), and identify guidelines for effective IM in the

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4 Describe the business benefits of instant messaging

(IM), and identify guidelines for effective IM in the workplace

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Excellence In Business Communication

ISBN: 9780134310824

6th Canadian Edition

Authors: John Thill, Courtland Bovee, Wendy Keller, K. M. Moran

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