Question: A customer relationship management (CRM) system can be set up to include information about a (potential) customer from the persons public social media activity, including

A customer relationship management (CRM) system can be set up to include information about a (potential) customer from the person’s public social media activity, including likes/dislikes and posts about the company and its competitors. Do you believe it is ethical for a company to collect this information? Why or why not?

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