Identify the range of customer service calls that should be considered outliers, using: a. the Z-score method;

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Identify the range of customer service calls that should be considered outliers, using:

a. the Z-score method;

b. the IQR method.

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Data Mining And Predictive Analytics

ISBN: 9781118868676

2nd Edition

Authors: Daniel T Larose, Chantal D Larose

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