Questions and Answers of Business Process Management

5. Haymarket Riots. The Chicago Historical Society offers The Haymarket Digital Collection, composed of photographs and narrative related to the Haymarket Riots that occurred in Chicago on May 4,
4. Pullman Strike. In the Illinois Labor History pages hosted by the Chicago-Kent College of Law Web site, read the Parable of Pullman. What events led up to the Pullman Strike? See also the PBS
3. The Pinkertons. What role did the Pinkerton Detective Agency play in labor relations in the 1880s?Find ‘‘The Strike at Homestead Mill: The Hated Men in Blue,’’ a Web account published by
2. Labor Unions. Locate the preambles to the constitutions of the Knights of Labor (Hint: Chicago Historical Society) and the Industrial Workers of the World (Hint: Culture link on the IWW Web site).
1. Key People. Go to the Web site for the Bureau of Labor Statistics and look for ‘‘Birth of a federation:Mr. Gompers endeavors ‘not to build a bubble’,’’ an article published in the
7. In the future there are likely to be fewer but larger labor organizations. Discuss some advantages and disadvantages of the so called One Big Union approach to representing employees’ interests.
6. Discuss some key similarities and differences between the AFL-CIO and the Change to Win federation. What impact do you think the Change to Win federation will have on union membership growth and
5. Discuss some key similarities and differences between the AFL and the CIO.
4. Discuss some employer tactics used to prevent or minimize union membership growth prior to the passage of the National Labor Relations (Wagner)Act in 1935. Which, if any, of these tactics would be
3. Explain how the Haymarket Riot, Homestead strike, and Pullman strike helped as well as hurt the AFL.
2. Use the four criteria mentioned in the introduction of this chapter for evaluating the strength of a labor organization, and discuss why the AFL survived and the IWW faded into obscurity as labor
1. Discuss the similarities and differences between the Knights of Labor (KOL) and the Industrial Workers of the World (IWW).
2. How might this case have been handled differently if Broom and Miller had been members of a bargaining unit represented by a union for purposes of collective bargaining? Janet Broom and Darla
1. Should the federal appeals court deny Broom and Miller’s appeal and enforce the decision of the state district court finding upholding the discharge of the two whistleblowers? Explain your
3. Newspapers The Library of Congress provides a Web page that lists links to online newspapers and new services—News & Periodical Resources on the Web. You may know of other free news services
2. Reports from Labor and Management Web Sites Good sources of information on strikes and labor relations can be found by searching the Web pages of labor unions and management as well as reports
1. Public Opinion Polls Chapter 1 discusses the effect that public opinion may have on the labor relations process. Public opinion polls can provide an indication of the backing or support by the
5. Can an individual be both pro-union and proemployer, or does being pro-union mean one has to be anti-employer? Can an individual be anti-union and still legitimately claim to support pro-employee
4. Discuss your opinion regarding whether unions are still relevant and necessary in today’s work environment. What other means might be used to ensure ‘‘employee voice’’ in the workplace?
3. The text outlines three basic assumptions underlying the labor relations process in the United States. To what extent do you agree or disagree with these assumptions? Does your response differ any
2. Discuss the different dimensions of technology, indicating how this variable might contribute to two unique and specific work rules for unionized employees at a grocery store. Also indicate with
1. Exhibit 1.1 illustrates the focal point of the labor relations process and many variables that affect the process. Select an academic discipline such as political science, economics, or sociology,
Can you implement a BPM project without technology?
Name a couple of ways in which technology can assist with BPM in your organization.
How would you define BPM and explain each of the key words and phrases in your definition?
Explain each of the aspects of the transformation/BPM house, as well as each of the subcomponents, and state why you think they will be important to an enterprise-wide implementation of BPM.
Where did BPM have its origins?
List the five mystification factors and their relationship to “reality.”
In the iceberg syndrome, what are the six different viewers’ perspectives that appear above the waterline?
Why is people change management important and how much effort should a BPM program expend on it?
What are the various types of BPM activities?
Who is the typical leader of each?
Describe the role of the typical BPM leader.
What are the two types of operational management of business processes?
Describe the high-level responsibilities of a process owner/steward.
How should an operational manager be involved in the business-as-usual activities of managing business processes?
What is the difference between a business driver and a trigger?
Why is it important to clearly understand what your business drivers and triggers are?
What other possible factors may influence how you start a BPM activity within your organization?
Who is the typical driver for each type of BPM activity?
What are the advantages and disadvantages of the bottom-up approach?
What are the advantages and disadvantages of the top-down approach?
Which approach has been shown to work in an enterprise-wide BPM implementation and why?
What is the biggest mistake that many organizations make when using the top-down approach?
What are the common objections to first improving the processes?
What counterarguments would you bring in?
Describe how a project manager views the “process versus automation first” question.
Describe how a business manager views the “process versus automation first” question.
Describe how an IT manager views the “process versus automation first”question.
Describe each of the BPM enablers and their components.
Describe how each enabler would benefit your business and when it is not appropriate to use them.
Describe how each component fits together.
Why is customer-centricity alone not enough?
Why is employee-centricity alone not enough?
Describe the difference between employee satisfaction and service.
Describe Herzberg’s motivation-hygiene theory.
How do the two components of this theory work together?
Define the meaning of BPM foundations and what it will do.
Define the meaning of BPM enablement and what it will do.
Describe how these fit into the BPM house.
For what type of BPM activity is the establishment of BPM foundations and enablement important?
Create a list of benefits of these phases.
Why is just adopting a few high-level steps and a bunch of suggested tools not enough?
What are some of the common pitfalls with regard to BPM methodologies?
Why do you need a structured approach for implementing process improvements?
What are the components of a BOM?
What are the four aspects of the BPM success stool?
Why is the fourth aspect important?
What are the components of business capability?
Briefly describe each of the 10 phases of the 7 FE Project Framework.
Briefly describe each of the three essentials of the framework and why they are important.
Why does a “one approach fits all” approach not work?
How are BPM activities initiated?
Describe the typical triggers associated with each.
Describe how the first three phases of the 7 FE Framework (Foundations, Enablement, and Launch) are used depending on which BPM activity initiative is applicable and the type of BPM activity that is
Describe how the process maturity of an organization influences the BPM implementation scenarios.
When is it acceptable to skip a 7 FE Framework phase?
Describe the strategy execution void and the relative importance of strategy versus execution.
Provide a brief explanation of why strategy should be involved with BPM activities.
Provide a brief explanation of why BPM should be involved in the creation of the strategy, and how BPM supports a digital customer and digital workplace strategy.
Describe the difference between “project execution” and “operational execution.”
Describe the difference between “operational efficiency” and “management effectiveness” processes.
Provide six examples of management effectiveness processes.
How will the Treacy and Wiersma (1997) strategic choices selected by the organization influence process design and the impact on people, process, and technology?
Will the BPM maturity of the organization impact the implementation of BPM and, if so, why?
Is it necessary to understand the organization’s business drivers for BPM and, if so, why?
How will BPM activity width impact a BPM approach?
What are the benefits of conducting the Red Wine Test?
How will the selected BPM approach impact the likelihood of success?
The selection of the BPM TOM components will impact how BPM is implemented within the organization. Why?
The Enablement phase is only necessary in certain BPM circumstances.What are these circumstances and why is the Enablement phase necessary?
What is usually the best method to create the TOM components?
What are the five levels of a process asset structure? Provide a brief description of each level.
Describe the six aspects of strategy and execution governance.
Describe a sample organizational process governance structure.
Describe how you ensured traceability between the strategy and the BPM Center of Excellence activities.
What is process architecture and what are its typical aspects?
Why is process standardization not always the right choice?
What is a process asset and what are the benefits of having it?
Describe a benefits management framework and list five aspects of it.

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