2. Letters that please the receiver are called: (a) good-news letters (b) routine letters (c) invitation letters

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2. Letters that please the receiver are called:

(a) good-news letters

(b) routine letters

(c) invitation letters

(d) ‘yes’ letters

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The Art And Science Of Business Communication

ISBN: 9789332587281

4th Edition

Authors: P. D. Chaturvedi, Mukesh Chaturvedi

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