4. Suppose that you are the victim of a serious error. What difference would it make to...
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4. Suppose that you are the victim of a serious error. What difference would it make to you to receive a letter expressing empathy for your pain or an apology from the person who made the mistake?
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Business Communication Contexts And Controversies
ISBN: 9780138144982
1st Edition
Authors: Les Hanson, Darryl Hammond
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