Compare the less effective and more effective responses to an angry email depicted in Figures 7.6 and
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Compare the less effective and more effective responses to an angry email depicted in Figures 7.6 and 7.7.
Explain three specific ways in which the more effective response defuses the situation. Also, suggest two improvements you would make to the more effective response in Figure 7.7.
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Business Communication Developing Leaders For A Networked World
ISBN: 9781259694516
3rd Edition
Authors: Peter Cardon
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