Go to a business on campus or in your community where you can observe customer service for a half hour. Make sure you observe at least three different kinds of service.

■ Where did you go? Why?

■ What categories of service did you observe?

■ What examples of good service did you see?

■ What examples of service that could be improved did you see? How would you improve it?

■ If you were the manager of the business, what changes would you make to impact customer service?

Write an e-mail to your instructor containing your findings.