Jerry Wong, your boss at Office Ease Solutions, has discovered that some of his colleagues find his e-mails too harsh, while others sometimes feel his e-mails are unprofessional. Jerry thought he was being efficient by writing short e-mails, but in reality he often offended associates and some of his customers with his brusque tone. Jerry asks you to rewrite three of his more curt e-mails. Follow the steps below to revise some of Jerry’s e-mails.

1. Start Word, open the Revise_02.docx file located in the Project.02 folder included with your Data Files, and then to avoid altering the original file, save the document as E-Mail Tone Revisions in the same folder.

2. Read the directions at the beginning of the document. You need to apply the concepts you have learned to write positive versions of each of Jerry’s replies.

3. Write your own replies in the appropriate areas of the document. Note that you can include additional information where appropriate so that the e-mails are clear, polite, and complete.

4. Type your name where indicated in the footer of the document, save the document, print a copy, close the document, and then exit Word.