Capstone College Students in the Digital Arts Department at Capstone College in San Francisco, California, are just completing their 10-month program. Joanne Vance, the coordinator of the program, encourages students to correspond with her via e-mail to resolve concerns, make requests, and ask questions related to the program. To complete this case study, you write the text for two e-mails to Joanne Vance on the topics provided.

1. In Outlook, create a signature block containing your name and contact information.

2. In Outlook, write an e-mail that requests a letter of reference from Joanne Vance.

Determine what details Ms. Vance needs to fulfill your request and provide that information in three or four paragraphs. For example, Ms. Vance might need the name and address of the person to whom she should send the reference. In addition, you might want to ask Ms. Vance to describe a skill or subject in which you have excelled.

3. Type Letter of Reference as the subject line.

4. Include a salutation and a closing.

5. Save a draft of the message.

6. Use the PrntScrn key to record a picture of the Outlook screen, paste the screen image in aWord document, and then save the document as Capstone College E-Mails.

7. In a new e-mail message, write to Ms. Vance informing her that you are attaching your term essay titled Employment Opportunities in the Digital Arts to the e-mail.

Make the subject Essay Attached and ask Ms. Vance to let you know when you can pick up the essay following the end of term. Also thank Ms. Vance for her patience during the year. Remember to attach the file Case1_02.docx.

8. Include a salutation and a closing, and then save a draft of the e-mail in Outlook.

9. Use the PrntScrn key to record a picture of the Outlook screen, paste the screen image in the Word document, type your name at the bottom of the document, print a copy, save and close the document, and then exit Word.

10. In Outlook, delete the signature block, and then exit Outlook.