You can download templates for a variety of business documents from the Microsoft Office Templates Web site. The templates available include a good selection of business letters and memos for various occasions. If you are unsure about the content and formatting of a letter you want to write, you can check out the content included in the templates from the Microsoft Office Templates Web site. You can often get some very good ideas about appropriate content and formatting. To complete this case study, you decide to download and adapt two business letters for a company of your choice.

1. Start Word, click the Office button, and then click New.

2. Scroll to and click Letters in the list under Microsoft Office Online.

3. Click Business in the list of letter types, and then click Thank you letters.

4. Scroll through the thank you letters listed. You need to select one that you can adapt for a business of your choice.

5. Select the letter you want to adapt, click Download, and then click Continue. In a few moments, the document should appear in Word.

6. Modify the content of the letter in Word so it contains information relevant to a company of your choice. Include an inside address and modify the letterhead so that it includes your name and address. You may need to remove or adapt placeholders.

7. Save the letter as Office Sample Letter.docx. Note that you may need to specify the

.docx file type if the downloaded document has a .doc file extension.

8. Be sure your name appears in the closing as indicated, print a copy, and then close the document