You hired Kane Lawn Service to install lawn sprinklers and landscape the area surrounding your office building. For this work, Kane estimated the cost would be $12,000; you agreed to pay this amount.However, you did give oral approval to go a little bit above the agreed amount of $12,000 if necessary to complete the job and meet the specifications upon which you mutually agreed.

Kane installed the sprinklers but did little to improve the appearance of the area around your building. When the job was completed, Kane Lawn Service billed you $18,500 for the work. You selected Kane because it was a new company trying to get established in lawn service.Write a persuasive claim letter to Kane requesting a $5,000 adjustment.