You recently moved to Phoenix, Arizona, to accept a job with Multimedia Masters. Until you moved to Phoenix, you had no idea how brutal the

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You recently moved to Phoenix, Arizona, to accept a job with Multimedia Masters. Until you moved to Phoenix, you had no idea how brutal the sun could be. One of your colleagues at Multimedia Masters suggested that you get your car windows tinted to keep the sun’s hot rays out, reduce ultraviolet rays, reflect the sun, and cut the glare. Three months ago, you had Mr. Tint, Inc. tint your car windows.You were given a 60-day guarantee on the work, but already the tinted film on the windows has turned purple and bubbled.Write Stephen Aguillera, the manager, and ask for an adjustment because the job is not of the quality it should have been. Add details as appropriate.

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