8-25. MESSAGE STRATEGIES: REFUSING ROUTINE REQUESTS; COLLABORATION: TEAM PROJECTS [LO-4], CHAPTER 2 The following letter rejecting a faucet manufacturer’s product presentation contains many errors in -

judgment. Working with your classmates in a team effort, you should be able to improve its effectiveness as a negative message. First, analyze and discuss the letter’s flaws. How can it be improved? Use the following points to help guide your discussion and develop an improved version.