=+replay this conversation in your mind, think about how well you did in terms of empathic listening
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=+replay this conversation in your mind, think about how well you did in terms of empathic listening (see page 37). For example, did you find yourself being critical when the person really just needed someone to listen?
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Related Book For 
Business Communication Essentials A Skills Based Approach To Vital Business English
ISBN: 9780132539715
5th Edition
Authors: Courtland L. Bovee
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