Media Skills: Messaging, Creating a Businesslike Tone

[LO-3] Your firm, which makes professional-grade paint sprayers, uses messaging extensively for internal communication and frequently for external communication with customers and suppliers. Several customers have recently forwarded copies of messages they’ve received from your staff, asking if you know how casually some employees are treating this important medium. You decide to revise parts of several messages to show your staff a more appropriate writing style. Rewrite these sentences, making up any information you need, to convey a more businesslike style and tone. (Look up the acronyms online if you need to.)

a. IMHO, our quad turbo sprayer is best model 4U.

b. No prob; happy2help!

c. FWIW, I use the L400 myself & it rocks.

d. Most cust see 20–30% reduct in fumes w/this sprayer—of course, YMMV.