1. When you want to avoid personal, blunt accusations or comments. The October check was not included...

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1. When you want to avoid personal, blunt accusations or comments.

“The October check was not included” is more tactful than “You failed to include. . . .” “Attendance at the meeting is required” is less harsh than “You must attend... .”

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Effective Business Communications

ISBN: 9780070443983

7th Edition

Authors: Herta A Murphy, Herbert W Hildebrandt, Jane P. Thomas

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