16.

a. Will you please allow me to introduce myself. I am Daryl Davidson, and I am assistant to the director of Human Resources at MicroSynergy. Our company has an intranet, which we would like to use more efficiently to elicit feedback on employee issues and concerns. I understand that you have a software product called “Opinionware” that might do this, and I need to ask you some questions about it.

b. Please answer the following questions about your software product “Opinionware,” which we are considering for our intranet.