21. Customer service is an integral part of our business. That’s why I was impressed when three of you came to me to ask if you might attend a seminar called “Customer Satisfaction Strategies.” I understand the seminar will take place March 15 and will require you to miss a full day of work. This memo is to inform the staff that Ellen Tucker, Ryan Ho, and Sal Avila will be gone March 15 to attend the conference on customer service and satisfaction.

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