26. We have just received your letter of October 3 regarding the unfortunate troubles you are having with your Premier DVD player. In your letter you ask if you may send the flawed DVD player to us for inspection. It is our normal practice to handle all service requests through our local dealers.

However, in your circumstance we are willing to take a look at your unit here at our Columbus plant.

Therefore, please send it to us so that we may determine what’s wrong.

Closing Paragraph Your Task. The following concluding paragraph to a claim letter response suffers from faults in strategy, tone, and emphasis. Revise and improve.