5. While you are entertaining a customer, he makes a blatantly offensive joke. How do you respond?...
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5. While you are entertaining a customer, he makes a blatantly offensive joke. How do you respond? See page 12 for descriptions of seven guidelines for judging ethical communication:
● Utilitarian Approach
● Rights Approach
● Fairness or Justice Approach
● Common-Good Approach
● Virtue Approach
● Professional Ethic
● Publicity Test Outline the range of ways you could handle each situation below. Use one or more of the ethical guidelines to decide on a course of action that is both principled and realistic. Justify your decision
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Communicating At Work Principles And Practices For Business And The Professions
ISBN: 9780073385174
10th Edition
Authors: Ronald Adler, Jeanne Marquardt Elmhorst
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