6. Request for Adjustment. Several months ago, you bought a Brown-Rite toaster from a local retailer. After a month, the toaster stopped working properly, not browning the bread without toasting it several times. You returned the toaster but were told that you could only exchange it for another of the same kind. Therefore, you took a new toaster of the same kind and hoped for the best. Unfortunately, this toaster worked for only 3 weeks. You returned it again and asked for a refund, or at least an exchange for a different brand. You were told that you could only get another of the same kind.

You took a third toaster home and tried it again. After a month, you had the same problem with this third toaster. By this time, you are frustrated and angry. The manager of the retail store will not give you a refund because of

“policy,” and neither will he let you exchange it for another brand. Write a letter to the president of this large department store asking for a full refund and anything else you think is appropriate for your inconvenience.