Communication Etiquette: Telephone Skills [LO-7] Late on a Friday aft ernoon, you learn that the facilities department is going to move you—and your computer, your desk, and all your fi les—to another offi ce fi rst thing Monday morning. However, you have an important client meeting scheduled in your offi ce for Monday aft ernoon, and you need to fi nalize some contract details on Monday morning.

You simply can’t lose access to your offi ce at this point, and you’re more than a little annoyed that your boss didn’t ask you before approving the move. He has already left for the day, but you know he usually checks his voice mail over the weekend, so you decide to leave a message, asking him to cancel the move or at least call you at home as soon as possible. Using the voice-mail guidelines listed in Table 2.5 , plan your message (use an imaginary phone number as your contact number and make up any other details you need for the call). As directed by your instructor, submit either a written script of the message or a podcast recording of the actual message.