Describe the business benefi ts of instant messaging (IM), and identify guidelines for effective IM in the

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Describe the business benefi ts of instant messaging (IM), and identify guidelines for effective IM in the workplace. [page 198]

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Excellence In Business Communication

ISBN: 9780132719049

10th Edition

Authors: John V. Thill, Courtland L. Bovee, Courtland V. Bovee

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