“Do you want the good news first or the bad news?” This question is a common method of beginning a face-to-face conversation when you have both good and bad news to share with an audience.

The response usually is based on the situation. As suggested in this chapter, you should often position the good news ahead of bad news in business communication. However, describe a specific situation in which you might decide to share the bad news before the good news. Create a scenario that is not already presented in the chapter.