If a message has both positive and negative elements, you should a. Always start with the bad

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If a message has both positive and negative elements, you should

a. Always start with the bad news to get it out of the way fi rst

b. Write two separate messages; never mix good and bad news

c. Put the bad news in a postscript (p.s.) at the bottom of the letter

d. Try to put the negative news in a positive context

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Excellence In Business Communication

ISBN: 9780132719049

10th Edition

Authors: John V. Thill, Courtland L. Bovee, Courtland V. Bovee

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Question Posted: Sep 19, 2024 02:26 PM

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If a message has both positive and negative elements, you should a. Always start with the bad

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Excellence In Business Communication

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