Which of the following is not among the recommended elements to include in your message if you

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Which of the following is not among the recommended elements to include in your message if you are responding to a claim or complaint when your company is at fault?

a. An acknowledgement that you received the customer’s claim or complaint

b. An expression of sympathy for the inconvenience or loss the customer has experienced

c. An explanation of how you will resolve the situation

d. Complete contact information for your corporate legal staff

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Excellence In Business Communication

ISBN: 9780132719049

10th Edition

Authors: John V. Thill, Courtland L. Bovee, Courtland V. Bovee

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Question Posted: Sep 19, 2024 02:26 PM

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Which of the following is not among the recommended elements to include in your message if you

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Excellence In Business Communication

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