If you were to write a letter to a manufacturer complaining about a defective product and asking

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If you were to write a letter to a manufacturer complaining about a defective product and asking for a refund, your general purpose would be

a. To inform

b. To persuade

c. To collaborate

d. To entertain

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Excellence In Business Communication

ISBN: 9780132719049

10th Edition

Authors: John V. Thill, Courtland L. Bovee, Courtland V. Bovee

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