In 2011, the Japanese company Line introduced a messaging app that allows people to message with stickers:

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In 2011, the Japanese company Line introduced a messaging app that allows people to message with “stickers”: cartoons of cute animals

(and people) accompanied by captions like “thank you,” “of course,” and “let’s go shopping.” They offer many stickers to communicate bad news, for example, “sorry,” “I’m too busy with work,”

and “I’m broke.”36 What are the pros and cons of communicating bad news with stickers like these? [Related to the Technology feature on page 188]

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