Media Skills: Email [LO-3] Th e following email message contains numerous errors related to what you’ve learned about planning and writing business messages. Using the information it contains, write a more eff ective version.

TO: Felicia August fb_august@evertrust.com

SUBJECT: Those are the breaks, folks Some of you may not like the rules about break times; however, we determined that keeping track of employees while they took breaks at times they determined rather than regular breaks at prescribed times was not working as well as we would have liked it to work. The new rules are not going to be an option.

If you do not follow the new rules, you could be docked from your pay for hours when you turned up missing, since your direct supervisor will not be able to tell whether you were on a

“break” or not and will assume that you have walked away from your job. We cannot be responsible for any errors that result from your inattentiveness to the new rules. I have already heard complaints from some of you and I hope this memo will end this issue once and for all. The decision has already been made.

Starting Monday, January 1, you will all be required to take a regular 15-minute break in the morning and again in the afternoon, and a regular thirty-minute lunch at the times specifi ed by your supervisor, NOT when you think you need a break or when you “get around to it.”

There will be no exceptions to this new rule!

Felicia August Manager Billing and Accounting