The first group of heuristic questions presented above discusses the connections between genre and purpose. Find a technical communication document for which you are a member of the intended audience (e.g., a product manual, a business letter, or a newsletter). Using the heuristic questions presented in this chapter, identify the document's purposes (including any secondary purposes). What outcomes should follow from this document? Which specific characteristics of the document's form, style, organization, or content point to these purposes or intended outcomes?