Which of the following is an eff ective way to maintain the you attitude when craft ing

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Which of the following is an eff ective way to maintain the

“you” attitude when craft ing negative messages?

a. Make sure the reader clearly understands that he or she is at fault; aft er all, recognizing a mistake is the fi rst step toward improvement.

b. Make it clear that you don’t enjoy giving out bad news.

c. Show respect for the reader by “soft peddling” the negative news, implying it without really coming out and saying it directly.

d. Show respect for the reader by avoiding negative, accusatory language and emphasizing positives whenever possible.

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Excellence In Business Communication

ISBN: 9780132719049

10th Edition

Authors: John V. Thill, Courtland L. Bovee, Courtland V. Bovee

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Question Posted: Sep 19, 2024 02:26 PM

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Which of the following is an eff ective way to maintain the you attitude when craft ing

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Excellence In Business Communication

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