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business
contemporary management

Questions and Answers of Contemporary Management

You supervise support staff for an Internet merchandising organization that sells furniture over the Internet. You always thought that you needed to expand your staff, and just when you were about to
Discuss the pros and cons of using the Internet and World Wide Web for communication within and between organizations.
The conference call is one of the most familiar rituals of office life—and one of the most hated.Abuses are rife. People on the line interrupt others, zone out or multitask, forgetting to hit
You and your partners have decided to open a large full-service restaurant in your local community; it will be open from 7 a.m. to 10 p.m. to serve breakfast, lunch, and dinner. Each of you is
You have just been called in to help managers at Achieva, a fast-growing Internet software company that specializes in business-to-business (B2B) network software. Your job is to help Achieva solve
There’s a trend in tech these days of trying to own as little as possible. Companies like Uber and Airbnb have become billion-dollar behemoths by employing what’s called the “platformonly”
You and your partners have decided to open a large full-service restaurant in your local community; it will be open from 7 a.m. to 10 p.m. to serve breakfast, lunch, and dinner. Each of you is
You have just been called in to help managers at Achieva, a fast-growing Internet software company that specializes in business-to-business (B2B) network software. Your job is to help Achieva solve
You and your partners have decided to open a large full-service restaurant in your local community; it will be open from 7 a.m. to 10 p.m. to serve breakfast, lunch, and dinner. Each of you is
Think of an organization that has provided you with work experience and the manager to whom you reported (or talk to someone who has had extensive work experience); then answer these questions:Think
Think of an organization that has provided you with work experience and the manager to whom you reported (or talk to someone who has had extensive work experience); then answer these questions:If you
By all appearances the Westland/Hallmark Meat Co. based in Chico, California, was considered to be an efficient and sanitary meatpacking plant. Under the control of its owner and CEO, Steven Mendell,
Think of an organization with which you are all familiar, such as a local restaurant, store, or bank. After choosing an organization, model it from an open-systems perspective. Identify its input,
A top Deutsche Bank saleswoman was placed on leave last month after the German bank found what it regarded as inappropriate communication between her and Singapore’s central bank, according to a
By all appearances the Westland/Hallmark Meat Co. based in Chico, California, was considered to be an efficient and sanitary meatpacking plant. Under the control of its owner and CEO, Steven Mendell,
Think of an organization with which you are all familiar, such as a local restaurant, store, or bank. After choosing an organization, model it from an open-systems perspective. Identify its input,
You have been called in to advise the owners of an exclusive new luxury hotel. For the venture to succeed, hotel employees must focus on providing customers with the highest-quality customer service
By all appearances the Westland/Hallmark Meat Co. based in Chico, California, was considered to be an efficient and sanitary meatpacking plant. Under the control of its owner and CEO, Steven Mendell,
Think of an organization with which you are all familiar, such as a local restaurant, store, or bank. After choosing an organization, model it from an open-systems perspective. Identify its input,
You are on the top management team of a medium size company that manufactures cardboard boxes, containers, and other cardboard packaging materials. Your company is facing increasing levels of
Go to IDEO’s website (www.ideo.com) and read about this company. Try to find indicators of IDEO’s culture that are provided on the website. How does the design of the website itself, and the
More than a decade ago, James Higa was one of Steve Jobs’s trusted advisers at Apple, helping lead thorny negotiations with music record labels and ultimately paving the way for the iTunes
You are on the top management team of a medium size company that manufactures cardboard boxes, containers, and other cardboard packaging materials. Your company is facing increasing levels of
You are on the top management team of a medium size company that manufactures cardboard boxes, containers, and other cardboard packaging materials. Your company is facing increasing levels of
In the early 1980s Beech-Nut, a maker of baby foods, was in grave financial trouble as it strove to compete with Gerber Products, the market leader. Threatened with bankruptcy if it could not lower
In the United States the right to chew gum is taken for granted. Although it is often against the rules to chew gum in a high school classroom, church, and so on, it is legal to do so on the street.
Check out Fortune’s list of the 50 World’s Most Admired Companies (http://money.cnn.com/magazines/fortune/most-admired/). Fortune puts this list together each year based on ratings from
The biggest retail hack in U.S. history wasn’t particularly inventive, nor did it appear destined for success. In the days prior to Thanksgiving 2013, someone installed malware in Target’s (TGT)
In the early 1980s Beech-Nut, a maker of baby foods, was in grave financial trouble as it strove to compete with Gerber Products, the market leader. Threatened with bankruptcy if it could not lower
In the United States the right to chew gum is taken for granted. Although it is often against the rules to chew gum in a high school classroom, church, and so on, it is legal to do so on the street.
Check out Fortune’s list of the 50 World’s Most Admired Companies (http://money.cnn.com/magazines/fortune/most-admired/). Fortune puts this list together each year based on ratings from
In the United States the right to chew gum is taken for granted. Although it is often against the rules to chew gum in a high school classroom, church, and so on, it is legal to do so on the street.
Think about the last time that you (1) were treated unfairly because you differed from a decision maker on a particular dimension of diversity or (2) observed someone else being treated unfairly
Everyone has hidden biases. For Denise Russell Fleming, a vice president at BAE Systems Inc., they include overlooking quieter colleagues during meetings. “I may have not made the best decisions”
Think about the last time that you (1) were treated unfairly because you differed from a decision maker on a particular dimension of diversity or (2) observed someone else being treated unfairly
You and your partners own and manage a local chain of restaurants, with moderate to expensive prices, that are open for lunch and dinner during the week and for dinner on weekends. Your staff is
Think about the last time that you (1) were treated unfairly because you differed from a decision maker on a particular dimension of diversity or (2) observed someone else being treated unfairly
Pick an organization with which you are familiar. It can be an organization in which you have worked or currently work or one that you interact with regularly as a customer (such as the college you
Home Depot Inc. misjudged the market in China. The world’s largest home improvement chain entered the market in China in 2006 and decided to leave six years later. It was not able to sell its
Go to www.greatplacetowork.com and click on “World’s Best Multinationals” under Best Companies. Take a look at the list for this year.Find a company on the list that is based in a country
You are the new manager of a major clothing store that is facing a crisis. This clothing store has been the leader in its market for the last 15 years. In the last three years, however, two other
Beginning in the 1950s, trade negotiators evolved an elegant solution to a vexing problem: the risk that poor countries would seize the oil fields, mines, and factories of Western corporations that
Pick an organization with which you are familiar. It can be an organization in which you have worked or currently work or one that you interact with regularly as a customer (such as the college you
Home Depot Inc. misjudged the market in China. The world’s largest home improvement chain entered the market in China in 2006 and decided to leave six years later. It was not able to sell its
You and your partners have decided to open a small printing and copying business in a college town of 100,000 people. Your business will compete with companies like FedEx Kinko’s. You know that
Go to www.greatplacetowork.com and click on “World’s Best Multinationals” under Best Companies. Take a look at the list for this year.What are the forces in the global task environment and in
You are the new manager of a major clothing store that is facing a crisis. This clothing store has been the leader in its market for the last 15 years. In the last three years, however, two other
You and your partners have decided to open a small printing and copying business in a college town of 100,000 people. Your business will compete with companies like FedEx Kinko’s. You know that
Go to www.greatplacetowork.com and click on “World’s Best Multinationals” under Best Companies. Take a look at the list for this year.What criteria are used to select the great places to
When Marilyn Arnold was 9 years old, her mother, a skilled seamstress, patiently taught her to sew on a vintage Singer treadle sewing machine.As her feet pumped away at the machine in her family’s
You and your partners are trying to decide which kind of restaurant to open in a centrally located shopping center that has just been built in your city. The problem confronting you is that the city
You and your partners are trying to decide which kind of restaurant to open in a centrally located shopping center that has just been built in your city. The problem confronting you is that the city
You are a team of managers of a major national clothing chain, and you have been charged with finding a way to restore your organization’s competitive advantage. Recently your organization has been
Go to Chipotle’s webpage ( www.chipotle.com ) and click on “Company.” Then click on “Development.” Return to the main page and click on “Food with Integrity.” Watch one (or more) of the
A group of investors in your city is considering opening a new upscale supermarket to compete with the major supermarket chains that are currently dominating the city’s marketplace. They have
McDonald’s may recently have struggled to lure customers, but it still does far more business at each location than rival burger chains. The average McDonald’s restaurant in the U.S. drew $2.6
You are a team of managers of a major national clothing chain, and you have been charged with finding a way to restore your organization’s competitive advantage. Recently your organization has been
Go to Chipotle’s webpage ( www.chipotle.com ) and click on “Company.” Then click on “Development.” Return to the main page and click on “Food with Integrity.” Watch one (or more) of the
A group of investors in your city is considering opening a new upscale supermarket to compete with the major supermarket chains that are currently dominating the city’s marketplace. They have
Go to Chipotle’s webpage (www.chipotle.com) and click on “Company.” Then click on “Development.” Return to the main page and click on “Food with Integrity.” Watch one (or more) of the
A group of investors in your city is considering opening a new upscale supermarket to compete with the major supermarket chains that are currently dominating the city’s marketplace. They have
You and your partners are thinking about opening a new kind of sandwich shop that will compete head-tohead with Subway and Thundercloud Subs. Because these chains have good brand-name recognition, it
In 2006 an innovation was unleashed on the teeming, college-basket ball hungry masses that promised to unshackle us from the fear of watching NCAA March Madness tournament games at work. The Boss
Go to the website for the Container Store ( www. c ontainerstore.com ). You can click around on the various products available for storage. Find the page with tips for organizing your workspace.
You are the top manager of a start-up company that will produce innovative new flatscreen displays for PC makers like Apple and HP. The flatscreen display market is highly competitive, so there is
Go to the website for the Container Store ( www. c ontainerstore.com ). You can click around on the various products available for storage. Find the page with tips for organizing your workspace.
Bob’s Appliances sells and services household appliances such as washing machines, dishwashers, ranges, and refrigerators. Over the years, the company has developed a good reputation for the
You are the top manager of a start-up company that will produce innovative new flatscreen displays for PC makers like Apple and HP. The flatscreen display market is highly competitive, so there is
You are the top manager of a start-up company that will produce innovative new flatscreen displays for PC makers like Apple and HP. The flatscreen display market is highly competitive, so there is
You have been hired by a website design, production, and hosting company whose new animated website designs are attracting a lot of attention and many customers. Currently employees are organized
These are trying times for the men running Japan’s electronics giants. Nintendo President Satoru Iwata is taking a 50 percent pay cut after the company forecast a surprise 25 billion yen ($244
You have been hired by a website design, production, and hosting company whose new animated website designs are attracting a lot of attention and many customers. Currently employees are organized
You have been hired by a website design, production, and hosting company whose new animated website designs are attracting a lot of attention and many customers. Currently employees are organized
You have been hired by a website design, production, and hosting company whose new animated website designs are attracting a lot of attention and many customers. Currently employees are organized
You are the regional sales managers of an organization that supplies high-quality windows and doors to building supply centers nationwide. Over the last three years, the rate of sales growth has
Go to the website of Fortune ’s 100 Best Companies to Work For. Check out a few of the different companies on the list. Read a few of the “What makes it so great?” profiles.Do you notice any
You have been asked by your company’s CEO to find a way to improve the performance of its teams of web design and web hosting specialists and programmers. Each team works on a different aspect of
Chick-fil-A wants a healthier image to go along with its emblematic fried chicken sandwiches. To that end, next week the country’s largest chicken chain by sales will replace its old chargrilled
You are the regional sales managers of an organization that supplies high-quality windows and doors to building supply centers nationwide. Over the last three years, the rate of sales growth has
Go to the website of Fortune ’s 100 Best Companies to Work For. Check out a few of the different companies on the list. Read a few of the “What makes it so great?” profiles.Is there anything
You have been asked by your company’s CEO to find a way to improve the performance of its teams of web design and web hosting specialists and programmers. Each team works on a different aspect of

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