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human resource management
Questions and Answers of
Human Resource Management
1. Will generous 401(k) contributions attract and retain top talent? Why or why not?2. During the Great recession (2007–2009) many employers suspended or reduced their contributions to 401(k)
A major problem with benefits is that many employees don’t know much about them—until they need to use them. What can organizations do to deal with that problem?
It has been said that diversity only endures when it is baked into the way a company does business every day. As a newly appointed CEO of a cosmetics company, how would you ensure that diversity is
Describe a management policy designed to promote a culture of cooperation.
Why is cultivating a diverse workforce an ethical imperative?
Suppose you were asked to identify key components of a successful diversity-training program. What would you say?
How would you respond to someone who has questions or concerns about diversity?
Is there additional information beyond the information presented here that you feel is necessary to make the business case for diversity?
What is the ethical rationale for building and managing a diverse workforce?
You are the CEO of a midsize manufacturing company. You want to be sure that all your supervisors understand the concept of retaliation and that your company is not accused of it. What actions might
How might an employer ensure that the term overqualified applicant is not just a code for too old?
Your boss, the Chief HR Officer, asks for advice on how to avoid charges of age discrimination when conducting a layoff. What would you recommend?
What are some of the key differences between adverse-impact discrimination and disparate-treatment discrimination?
To comply with the provisions of the Pregnant Workers Fairness Act, what types of reasonable accommodations might an employer make for a pregnant employee?
Based on EEOC’s guidance, what changes in company policies might be necessary?
What effects do you think the U.S. Supreme Court decisions have had on the number of retaliation charges filed with the EEOC?
Why don’t more fathers take paternity leave, even when their employers offer it?
As a recruiter, your boss says to you, “Don’t worry about not filling that open position. We’re saving money.” Under what circumstances might it be more costly not to fill an open position?
If you wanted to quantify the financial effects of collaboration and sharing knowledge in a hospital, how might you proceed?
How would you answer the question, “Is employee turnover good or bad for an organization?”
What might be some examples of jobs or business models where increasing (or decreasing) turnover makes sound business sense?
In making the business case for work–life programs, what points would you emphasize?
Recommend three strategies for protecting employees’ personal information.
You have been charged with choosing an HRIS. What key factors will you consider?
How might HRIS affect employees, managers, and HR team members?
What are the advantages and disadvantages of on-premise versus SAAS HRIS?
What are some examples of HR risks?
Identify three types of security procedures that can help to minimize the risk of security breaches.
Technology alone is not sufficient to ensure a successful implementation of an HRIS. What else is necessary?
If an organization decides to use biometrics for security reasons, what can it do to protect personal privacy?
How has ubiquitous computing changed the way you live and work?
Always-on technology, such as e-mail and smartphones, has promises as well as perils. Discuss alternative strategies for avoiding overwork and burnout.
What advice would you offer a young person about the effects of technology on his or her career?
1. As a manager, what can you do to help employees adapt to changes brought by automation?2. What responsibility, if any, do organizations bear for helping workers adapt to technological changes?3.
Describe how technology has changed the ways that you live and work.
How can managers maximize the positive effects of technology at work?
How does the effective management of people provide a competitive advantage to organizations?
It has often been said that people don’t leave bad companies; they leave bad bosses. What can managers do to enhance employee retention?
The pace of developments in new technologies is becoming faster than the abilities of workers to adjust to them. What recommendations would you make to high-level policymakers in organizations and
If you could only work on three of the nine key HR competencies, what would they be, and why did you choose those three?
How can effective HRM contribute to sustainability?
What might governments do to cushion the blow from job losses?
In the United States, about 6 million manufacturing jobs disappeared in the first decade of the 21st century. What factors other than free trade and foreign competition might explain that?
1. One measure used to assess competitive advantage is shareholder value creation. How would you assess PepsiCo’s performance?2. If you were to apply a triple-bottom-line approach to assessing
What are the HRM implications of employing nonstandard workers in the “gig” economy?
What are some of the benefits of increased flows of digital information and knowledge?
1. What developmental needs does Phil Baxter appear to have?2. If you were Marge Caitlin, what would you recommend that Baxter do?3. From the little evidence that you have, what is your opinion of
1. If you were Garth, what would you tell Betty Lou about her goals without hurting her feelings?2. What suggestions can you offer Betty Lou to improve her goal statement?3. How might interpersonal
Why do people need soft skills in an era of high technology?
How could doing a thorough job with Self-Assessment Quiz 1-1 have a major impact on a person’s career?
Based on what you have learned so far in this text, and your own intuition, how would you respond to the statement, “You can’t learn how to get along with people from reading a book”?
Why is responding to individual differences considered to be the cornerstone of effective interpersonal relations?
How can knowledge of major personality factors help a person form better interpersonal relations on the job?
Suppose a high self-monitoring person is attending a company-sponsored social event, and that person dislikes such events. How is he or she likely to behave?
How can you use information about a person’s values to help you relate more effectively to him or her?
To what extent do you think that the celebrations assistant is really boosting the self-esteem of workers?Assume that Nick is successful in boosting worker self-esteem. How might this help the
A study by economists indicated that workers with higher levels of self-esteem tended to be more productive. What would be an explanation of this finding?
What advice would you give Lauran to regain her self-confidence and to start feeling better about herself?What is Laura doing right that will help her regain her confidence?What suggestions would you
Exercises to boost self-esteem and self-confidence often emphasize focusing on your positive qualities. Why might it also be important to be aware of your weak points to develop self-esteem?
When you meet another person, on what basis do you conclude that he or she is self-confident?
1. What kind of communication problem does Laura appear to be facing?2. What do you recommend Laura do so that her employees act positively in response to her message?
1. How successful is Karl in using his walk around to uncover useful information?2. What can Karl do to increase his questioning effectiveness?3. How can Karl increase his listening effectiveness?
What is your opinion on the importance of face-to-face communication in the business world of the future? For example, with all the new communication technology tools will we still have face-to-face
How can knowing the steps in the communication process help a person become a more effective communicator?
Why does giving employees training in listening often lead to increased productivity and profits?
What does this case have to do with interpersonal skill?What would you advise Lisa to do so she can resolve her problem with her employer?What advice would you offer Jessica, Lisa’s work associate
You and a coworker are having a work-related conversation, seated on a bench outside the office building during lunch break. Your friend’s cell phone rings, he notices from the number that the boss
How well is Kevin doing in terms of projecting the image of an intelligent professional?What advice might you give to Kevin so his tweeting might lead to more referrals?To what extent is Kevin just
What should a person do who is invited for a webcam job interview do if he or she does not feel telegenic (photogenic on TV) to perform well in such an interview?
What might you be able to do in the next several days to demonstrate on Facebook or Twitter a positive aspect of your interpersonal skills?
How effective do you think Leah’s initiatives are in helping her develop a reputation as a strong team player?If you were Leah’s supervisor how would you react to the e-mails she sent to the
What role, or roles, is Ruth occupying on the cost-reduction team?How effective does she appear to be in her role?What role, or roles, is Jack occupying on the cost-reduction team?How effective does
What should the other team members do when they uncover a social loafer?
What is the potential downside of heavily emphasizing the Specialist role?
What team roles do you feel are most important for motivating other team members to achieve goals? Explain your reasoning.
What, if any, accommodations should be made in electronic brainstorming for group members who have poor keyboarding skills?
Does the problem facing the owners of Pet Groomer on Wheels seem suited for going through the steps for group problem solving? Or, what other problem-solving technique would you recommend?Take the
Identify two work-related problems for which the nominal group technique is particularly well-suited.
Does the problem facing the owners of Pet Groomer on Wheels seem suited for going through the steps for group problem solving? Or, what other problem-solving technique would you recommend?Take the
Companies have known about stand-up meetings for many years, and the results have been favourable in terms of productivity. Why, then, are stand-up meetings still not so popular?
Which group decision-making technique described in this chapter do you think members of top management are the most likely to use? Why?
What should Shabana do to improve her ability to be understood by more customers?Is the problem of language comprehension in this case really a problem of customers not being too sharp mentally?What
What does this case tell us about cultural sensitivity?How might have Akiak’s coworkers related better to him during the orientation?How might have Akiak done a better job of relating to his new
How useful is the adage, “When in Rome, do as the Romans do” for someone who wants to work in another country for a while?
Why might it be useful for you to know a work associate’s conflict style?
What is the exact conflict in this situation? What is the source of the conflict?What is your evaluation of Jenna Nestor’s method of resolving the conflict over the stolen lunch? How can
Have you ever attempted to disarm the opposition? How effective was the tactic?
Studies have shown that women working in male-dominated positions, such as a female construction supervisor or bulldozer operator, are more likely to experience sexual harassment than women in other
Informal observation suggests that people who were voted “most likely to succeed” in high school are frequently found in leadership positions later in life. What explanation can you offer for the
How effective do you think Malcolm is in his role as Kara’s coach and mentor?What suggestions can you offer Malcolm to be more effective in his role?What suggestions might you offer Kara so she can
What can you do this week do increase your charisma?
How might one employee coach or train another employee by use of Twitter and text messaging?
What do you predict will be the outcome of the horse-race motivation program if implemented?Which approach, or approaches, to motivating people does this horse-race program represent?What other
If people really live by the WIIFM principle, how can a leader still achieve teamwork?
In what way does this case deal with a customer service problem?What steps do you recommend that Insurance Resource take to get clients to send the company documents that are easier to manage?What
What would most likely be some of the specific behaviours of a manager who scored 20 points on the ethical reasoning inventory?
What do you see as any potential ethical issues in Gus’s request that Karen attempt to fix his TV set reception problem?What advice might you offer Karen for dealing with the problem?How do Gus’s
Virtually all accountants have studied ethics as part of their education, yet many business scandals involve accountants. What’s their problem?
With millions of workers making regular use of personal digital assistants and smart phones throughout the world, why hasn’t productivity in organizations taken a dramatic leap forward?
Many human resource professionals believe that training employees is the best method of enhancing organizational productivity. Why do you think this might be true?
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