8. The EFQM excellence model provides an alternative performance measurement and management framework. First, what does EFQM

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8. The EFQM “excellence model” provides an alternative performance measurement and management framework.

First, what does EFQM stand for? Second, using materials from the Web, discuss the major tenets of the framework.

Compare the framework to BSC and Six Sigma.

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Decision Support And Business Intelligence Systems

ISBN: 9780136107293

9th Edition

Authors: Dursun Delen Efraim Turban, Ramesh Sharda

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