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business
introduction e-business management

Questions and Answers of Introduction E-Business Management

Review information on innovative small businesses and analyze how they are responding to local and global competition, changes in technology, and improvements in work procedures.
Identify the business operations, management, and interpersonal skills you will need to develop as the manager of a small business.Gather information from the library or the Internet about
What education beyond high school do you believe Felicia will need to be a successful small-business owner? What types of business experience would help her prepare to own and operate a business?
What are the advantages and disadvantages to Felicia of waiting for the Abbotts’ retirement and then buying their business? What information about the business and the Abbotts’ plans does Felicia
If you were Felicia’s friend, what would you recommend she do during her senior year to plan for her future? Justify your recommendations.
Do you believe the manager made the right decision about the team’s recommendation? Why or why not? What should the manager do now, based on her decision not to accept the team’s
How do you believe the employees will feel about the organization, based on the manager’s response to their proposal? What would you recommend the employees do, based on the responses of the
How can the Orion Corporation improve the way it organizes and uses teams in the future? Should the manager’s role change now that employee involvement teams are being formed?
Search the Internet to find a list of the recommended steps for opening a new business. Then develop a schedule that lists the activities in the order you would complete them for your business.
Prepare a written analysis of the data you collected from your product survey. Summarize your conclusions about what product features your customers want.
Prepare a written analysis of the recommendations you collected from your consumer panel. Select the recommendations that you would implement and give your reasons.
Do businesses have a responsibility to help their customers use credit wisely? Why or why not?
Do you feel that people tend to take advantage of the credit offered by businesses even when they have the money to pay?
Do you agree more with Tay-Von or Alissa? Justify your choice.
What noninsurable risks might the Sanchezes face? What do you recommend they do to reduce the impact of those risks?
What types of insurable risks in addition to those identified by Xavier should the Sanchezes consider when deciding whether to purchase insurance?
Do you agree that if the owner of the building has a fire insurance policy, the Sanchezes will not need to purchase their own fire insurance for their antiques? Why or why not?
Make a list of five uninsurable risks you believe your business will face. For each, describe what you will do to minimize the negative impact on your business.
Make a list of each type of insurance you believe you will need to carry on your business. Identify the amount of insurance you will carry, the estimated annual cost of each policy, and the company
Design a spreadsheet or database for keeping your customers’ credit and payment data. Determine the types of information you need to maintain and label the columns according to the data they will
Consider the procedures you will follow to collect receivables from customers who do not pay their accounts on time. List the steps you will follow to attempt to collect. What action will you take if
Many small businesses are beginning to accept debit cards in the same way they accept cash but do not accept credit cards. Decide whether you will accept debit or credit cards for purchases in your
How can financial services offered at banks be adjusted to the needs of individuals in assisted care centers?
Give an example of how aging baby boomers affect the housing industry.
Why are baby boomers an attractive customer base?
What investment opportunities arise from the needs of an aging population?
What is the benefit of using graphics in a desktop-publishing document?
Why is accuracy so important for a bank newsletter?
How can a newsletter be designed to increase the number of customers who read it?
How much more could Jun earn if he withdrew the $100,000 he has in his savings account and invested it instead in Treasury notes earning 21⁄2 percent more interest? What problems might that create
Are T-bills and CDs considered risky investments? Explain your answer in a way that a novice investor like Jun might understand.
Is it likely that Jun could invest his money in other savings instruments at his savings bank? Is it likely that the bank could meet all of his financial needs as his business grows? Why or why not?
Assume a year has passed and that Doria’s plan is on schedule, but she needs a $75,000 loan. Find out where she can get a six-month loan at the lowest interest rate. Compare your best loan terms
If Doria needs a short-term loan, what type of loan would you recommend she seek and from what type of financial institution?Justify your recommendation.
As Doria’s investment adviser, suggest an overall financial plan that includes a timeline for investing available funds that will enable her to reach her goals. Provide reasons for your investment
What is the total amount of money Doria has available to invest?
Answer the following questions:a. What type of financial institution will you use for regular business activities? Why?b. What type of checking account will you open?c. What minimum and maximum
Obtain a loan application form from a local bank or an Internet bank and fill in the necessary information as if you were requesting the $2,000 line of credit.
Assume you will need a four-year loan of $15,000 to start your business.You estimate that you will need a $2,000 line of credit for the first year of operation. Of the financial institutions you
Why might Kyle wish to consider equity financing rather than debt financing? What are two types of equity financing he could use?What would be advantages and disadvantages of each?
Other than a loan from the local bank, what other types of debt financing might Kyle consider, given his financial situation and his plans?
If you were the local bank’s loan officer, what financial and nonfinancial information would you request from Kyle in order to make a good decision? Based on the information available in the case,
If you were in the carpool, what would you say to Lou to make him less fearful of investing some of his money?
What information can Reika obtain from a stock table that will help Brenda understand what to do with the stock she owns? What additional information would you recommend they review in order to
Do you agree with Pablo’s brother that bonds are less risky than other investments? Why or why not?
Develop a written request for funds that can be presented to prospective investors. It must contain enough specific information to encourage them to invest money in your business. Develop the request
Based on the amount of capital you will need to start your business and operate it for six months, determine:a. the amount of money you can personally investb. the capital available from family and
How do you believe the company’s budgeting process could be improved?
How serious is the variance between forecasted and actual sales? Do you agree with Joe that when budgeted amounts and actual figures do not agree, the budgeting process is not worthwhile? Explain.
If Karen and Joe prepared budget figures, why is it necessary for management to discuss them?
Could the Small Business Administration be of help? How?
How could a consultant help them? How might the bank help them?
Do you agree with Delia or with Lorenzo about whether they need a consultant? Explain.
Prepare an estimated income statement for the first three months of the operation of your business. Be realistic in your estimates. You may not show a profit.
Prepare a beginning estimated balance sheet for your new business.It should show the planned financial position of your business for its first day of operation.
Prepare a sample cash budget for your business. The budget should cover the first three months of business operations.
Develop a detailed set of procedures to be followed in your business for the safe handling of cash. Be certain to consider all situations in which cash will be handled.
What controlling activities could Kane undertake to be able to specifically determine why profits have been declining?
How can Kane motivate the salespeople now that commissions will not be paid on sales?
How should Kane work with the salespeople to introduce the change?
In small groups, prepare a presentation about the change, using presentation software. As each group presents, the rest of the class should play the role of employees and ask questions of the
As the production manager for TieDown, outline the procedure you would follow to implement the changes described so that most employees will support them.
What would you recommend that the company do, if anything, for the machine operators who are not hired for the computer positions and choose not to accept the pay reduction?
What is your opinion of TieDown’s plans for the change to the new production equipment and jobs?
Develop a standard to evaluate each of the following activities in your business: (a) daily sales of each product, (b) amount of product spoilage and loss, and (c) customer satisfaction. Then
Assume that you have several employees working for your business.Identify the factors you would use to motivate them to maintain effective performance. Estimate the cost of each of the motivation
What aspects do consumers rank when considering the value of an airline?
Why does Southwest Airlines pay so much attention to its employees?
Why is it important for a company to have a sound reputation for community service?
Which groups of people are addressed by the Southwest mission statement?
How could a customer survey card be used to monitor the performance of hotel desk clerks?
How can the full-time desk clerks help improve the performance of weekend employees?
Why is consistent performance by both weekday and weekend desk clerks important?
Assume you have hired two full-time and four part-time employees to help you operate your business. Consider the operations and activities that must be completed and prepare an organizational chart
For each of the planning tools discussed in this chapter, identify how and when you will use the tool in your business. Prepare a onemonth planning schedule in which you list when you will use each
Write a brief vision statement that reflects your vision of your company’s reason for existing. Then write a mission statement that gives your company purpose and direction.
Divide a sheet of paper or word-processing document into two columns. Label one column “Strategic Planning” and the other“Operational Planning.” In each column, list as many areas of planning
What steps do you recommend that Mr. Fuego follow to prepare managers for the change? What should he do to prepare employees for their new role in the organization?
How do you believe You Build’s managers will feel about the change?How do you believe the employees will feel?
What are the advantages and disadvantages of the change in organizational structure Hector Fuego is planning?
What would you recommend right now that can help resolve the problems being faced by ToyTime? What should they do to avoid the same type of problem in the future?
Using the management tools discussed in the chapter, give examples of how each could be used to help solve the company’s problems.
What is likely to happen to the company this year and in future years if the problem is not resolved quickly?
What management problems are apparent in the ToyTime Company?Why have these problems occurred? Are the reasons related more to planning issues or to organizing issues in the company?
If you could have talked to Rita before she moved from marketing to accounting, what recommendations would you have made to help her avoid the problem she encountered?
What do you recommend that Jesse and Rita do to improve the situation in the accounting department?
What type of leadership style does Rita practice?
Is it possible that a person might be an effective leader in one situation but not in another? Explain.
What do you think Mikayla should do after Dylan returns from his suspension?
Do you believe Dylan was justified in his claim that Mikayla was being unfair? Support your answer.
Do you believe Mikayla should have suspended Dylan under the circumstances? Why or why not?
What are the advantages and disadvantages of a policy such as the one described in the case?
Contact the owner or manager of a restaurant or fast-food business.Ask to review the company’s employee handbook. Identify the work rules. Discuss the rules with the owner or manager to determine
Write down brief descriptions of each leadership style. Give them to family members, teachers, or close friends. Ask them to identify the description that best expresses the way you work with
Develop at least 5 work rules for your business. Consider attendance and absences, relationships with others, safety, care of equipment, and other employee responsibilities.
Using the information you collected on your leadership style in the Data Collection section above, do you agree or disagree with the responses of others? If you disagree, why do you believe
If you were responsible for developing a training program for managers, what would you include?
What characteristics are common to all managers’ jobs? What are the types of things that would be quite different from one manager’s job to another?
Do you believe that managers spend most of their time working with employees? Justify your answer.
Analyze the views of Amber and Travis toward management. With what do you agree or disagree?

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