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business
organizational communication

Questions and Answers of Organizational Communication

Explain the concept of relational maintenance and provide descriptive examples
Select one of the four major communication patterns discussed in this chapter and describe how these changed after a divorce or a parental death.
Analyze a commonly told family story and describe its impact on family values or beliefs.
Relying on a real or fictional family, describe how the most frequently used communication network(s) have changed over time due to developmental changes.
Identify a family secret that existed in a real or fictional family. Discuss the type of secret, how it was managed communicatively, and the effect of such a secret on family members.
Describe how those rules were maintained or changed due to the turning point circumstance.
Describe a turning point or major event in a real or fictional family’s development that challenged members to reconsider their family rules.
1. Take a position on the following question: To what extent do family-of- origin patterns influence the communication patterns of future generations? Give examples to support your position.Identify
Explain the importance of family stories to family members’ everyday lives
Explain the seven functions of family stories
Compare and contrast the types of family communication networks
Illustrate the six functions of family secrets
Differentiate between regulative and constitutive family communication rules
Illustrate how language contributes to a family’s relational culture
Describe a situation in which information about a family member who believed she or he owned the information, became known to others outside the family. Explain how the family managed boundary
Reflecting on a couple you know, explain how these partners attempt to communicate and manage two different dialectical contradictions or struggles. Give examples.
Identify one or more significant narratives that serve to create family meaning (values, identity) and reflect the family to others in a real or fictional family.
Using social construction, describe how a family negotiates what it means to be close to the family at different stages of life.
Using a real or fictional family, describe its calibrated level for acceptable conflict behaviors as described in the systems perspective.Describe attempts to recalibrate conflict communication using
Using the systems terminology, describe how a change in one member of a real or fictional family affected the other family members.
Analyze how families develop and coordinate privacy rules and boundaries
Characterize how narratives and stories affect and reflect family dynamics
Use relational dialectics to analyze how family meanings emerge through the process of contradiction
Explain how individuals and family members interact and socially construct meanings
Illustrate how the components of a system (interdependence, patterns, punctuation, openness, equifinality) guide family communication
7. Identify significant communication patterns that have been passed from your parents' families of origin. To what extent have you accepted or rejected these patterns? You may also choose to discuss
6. Identify three communication patterns characterizing a real or fictional stepfamily. Identify and describe how key communication patterns or themes from a first family moved into the new family
5. How might one of the themes in your family, or a family you know, play out in family communication patterns? What image, boundaries, and biosocial issues might support that theme?
4. Using a real or fictional family, give an example of how the family moved from one point on the cohesion-flexibility grid to another point due to changes in their lives. Discuss any changes in
3. Describe and give examples of three behaviors that might characterize an enmeshed family and three examples of behavior that might characterize a disengaged family.
2. Describe a recurring interaction pattern in a real or fictional family focusing on the predictable verbal and nonverbal messages. Describe the effect of this interaction pattern on the persons
1. Using your own family or a fictional family, identify three areas of "meaning" that would have to be explained to an outsider who was going visit you for a week. What would have to be explained
Explain how biological/genetic factors and ethnicity influence future family generations
Analyze how family-of-origin influences move through multigenerational transmissions
Illustrate a family’s four supporting family functions
Analyze a family in terms of its placement on the cohesion and adaptability axis
Explain how family members develop a set of shared meanings
At this point in your life, how would you describe a well-functioning family?
Identify the family systems of two friends. Compare them in terms of family types as well as socioeconomic status and ethnicity. Explain how these descriptors appear to influence members’
Discuss how the recent economic climate impacted a real or media family and how family members communicated about these issues.
Select two demographic trends and discuss how they are impacting family ties and communication patterns.
Describe ways in which you have heard (real or fictional) family members address their identity.
Describe how your own family members, or those in another actual or media family, manage their (internal and external) boundaries as they define or defend their family form.
At this point in your life, what is your definition of a family? To what extent has it changed in the past five years?
Explore the implications of ongoing changes in family forms
Explain how communication serves to construct family relationships
Describe economic and ethnic trends that affect contemporary families
Identify key demographic trends that impact contemporary families
Provide examples of external and internal boundary management strategies for multiple types of discourse and dependent families
Explain what it means to be a discourse and dependent family
Create a personal definition of family and provide reasons for this definition
Why can a supply chain present so many crisis challenges to an organization?
What special communicative challenges are created by international crises?
What makes managing international crises so difficult?
How often do you feel key stakeholders should be updated with postcrisis information?209
What are the greatest challenges posed by this memorial event?
How would you engage the survivors and the victims’ families in the preparation for the event?
What type of memorial event would you recommend if the organization is to develop one?
Would you recommend an organization-driven anniversary memorial? Why or why not?
What factors could create a double crisis?
What other crisis types would you add to Table 8.3?
Why might the cruise industry trade association get involved with the crisis, and how might this help your company?
How might the positive comments on Facebook help your organization during the crisis?
What adjustments might you need to make to your crisis communication messages with the new focus on safety?
What other social media channels might you utilize in your crisis communication efforts, and why might each be helpful?
Would you recommend starting a company blog? Why or why not?
Which audiences would you be targeting with your crisis communication messages and why?
What would be the objective(s) of your crisis communication efforts?
How would you integrate the company’s social media into the crisis response?
How would you adjust your crisis response to fit the picture of the crisis that is now emerging? Why would you make each of those changes?
What are the arguments to be made to sell the gum?
What are the arguments to be made to not sell the gum?
If you worked in corporate communication at Wrigley, what would you advise the company to do next?
How might today’s social media environment influence your decision?
What are the disadvantages of going public with the threat?
What are the advantages of going public with the threat?
What crisis communication utility do you see in the various social media channels?
In June 2005, a 4-year-old boy died after riding Mission Space at Epcot Center in Disney World. Who at Disney would the news media want at a press conference?Would the CEO be a good choice? Why or
Do you agree or disagree with Maclaren’s choice not to recall the strollers in Europe?
Why is it useful to include impact evaluations for both stakeholders and organizations?
Does it make sense to distinguish between traditional websites and social media, or should we treat all online communication channels the same?
Would you consider this a paracrisis or crisis? What led you to your choice?
What advice would you give to Egos management about how to respond to the situation?
What new challenges does private politics create for crisis managers?
Would you argue for an organization to create a separate department to manage these functions? Why or why not?
Is it accurate to say that reputation management is the larger concept because of how the other functions can impact it?
How do you think perception gaps form? Does this inform how you would correct a perception gap?
While this chapter separates issues, risk, and reputation management, the three areas are interrelated. How can a risk become an issue, an issue become a risk, a risk threaten reputation, or an issue
Does it make sense to differentiate between traditional and social media crises? Why or why not?
Which social media do you use? Do you think organizations could use it to reach you during a crisis? Why or why not?
Besides the cases listed in this chapter, what other evidence can you find that social media is affecting crisis communication?
What if any value is there in differentiating between crises and paracrises?
What are the dangers associated with using any social media?
What do you think makes word of mouth so powerful?
Which do you find more appealing and why, the small-seed or large-seed approach?
Why is it important to understand that online and social media really consists of multiple channels and not one communication channel?
Who would you need to contact to complete the actions you identified in your answer to Question 2?
What would you do next to try to prevent reputational damage from this hack?
Is this a crisis or a paracrisis? What leads you to that conclusion?
How should the organization communicate those actions to key stakeholders?

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