4 Below are a number of requests that a research staff assistant might receive. What specifi c tools or services would you expect to use to fi nd the requisite information? (Hint:

Use the appendices at the end of this chapter and the sources list on the Online Learning Center.)

a Has the FTC published any recent statements (within the last year) concerning its position on quality stabilization?

b I need a list of the major companies located in Greensboro, North Carolina.

c Please get me a list of the directors of General Motors, Microsoft, and Morgan Stanley & Co.

d Is there a trade magazine that specializes in the fl ooring industry?

e I would like to track down a study of small-scale service franchising that was recently published by a bureau of business research at one of the southern universities.
Can you help me?