b. How well is the call center helping customers? Is it helping them with instructions? What percentage

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b. How well is the call center helping customers? Is it helping them with instructions? What percentage of customers’

technical problems is it solving without callbacks or subsequent repairs? How long must customers wait on the phone?

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Business Research Methods

ISBN: 9781337276429

11th Edition

Authors: Donald Cooper, Pamela Schindler

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Question Posted: Oct 05, 2024 02:00 AM

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b. How well is the call center helping customers? Is it helping them with instructions? What percentage

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