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business
service management operations strategy

Questions and Answers of Service Management Operations Strategy

Conduct a five forces analysis of the business school industry or the higher education industry. Identify the strategic group to which your institution belongs. Then use this analysis to explain why
ON ETHICS: “Excessive profits” coming out of monopoly, duopoly, or any kind of strong market power are often targets for government investigation and prosecution (for example, Google and Facebook
A powerful new entrant is likely to drive many smaller incumbent firms out of business and their employees out of work. As CEO of a multinational visiting a small country that your firm plans to
The automobile industry in the next 20 years will look very different from how it has looked over the last 100 years.Since the establishment of the automobile’s dominant design in the 1920s, the
Pick any pair of rivals (such as Boeing and Airbus, Apple and Samsung, Toyota and Volkswagen) and explain why one outperforms another.
Conduct a VRIO analysis by ranking your school in terms of the following five dimensions relative to the top three rival schools. If you were the dean with a limited budget, where would you invest
The Closing Case introduces H-E-B, which is 115 years old. Find another firm in any industry and any country that has also survived more than 100 years. Find the “secrets” behind the longevity of
Highly successful firms ranging from Standard Oil in the 1910s to Facebook in the 2020s have been accused by the US government and many critics for engaging in “unfair” competition to “crush
Founded in 1905, H-E-B is a supermarket chain headquartered in San Antonio, Texas. It operates more than 400 stores throughout Texas and Mexico, with brands such as Central Market, H-E-B, H-E-B Plus,
How does the institution-based view complement and differ from the industry-based and resource-based views? Why has the institution-based view become a third leg in the strategy tripod?
Find one example of institutional transitions from developed economies and one example from emerging economies. What are their similarities and differences?
Assuming you work for a New Zealand company exporting a container of kiwi fruit to Haiti. The customs official informs you that there is a delay in clearing your container and it may last a month.
Social media firms’ strategy has three pillars:(1) keeping user addicted to the content, (2) collecting data about user behavior, (3) selling advertisements targeting specific users. Do you
Some argue that guanxi (relationships and connections) is a unique Chinese-only phenomenon embedded in the Chinese culture. As evidence, they point out that the word guanxi has now entered the
Why has the FCPA not ended corruption in global business?
As CEO of Chiquita, you are eager to promote CSR efforts, such as complying with the Social Accountability 8,000 labor rights standard and Rain Forest environmental standard. However, you are
In October 2012, Swedish furniture company IKEA was criticized on the BBC World Service radio for airbrushing women out of IKEA’s catalogs distributed in Saudi Arabia. Some women’s rights
Why is entrepreneurship most often associated with SMEs as opposed to large firms?
Given that most entrepreneurial start-ups fail, why do entrepreneurs found so many new firms? Why are (most) governments interested in promoting more start-ups?
Your former high school buddy invites you to join a start-up that specializes in making counterfeit products. She offers you the job of CEO and 10% of the equity of the firm. The chances of getting
Some suggest that foreign markets are graveyards for entrepreneurial firms to overextend themselves. Others argue that foreign markets represent the future for SMEs. If you were the owner of a small,
You have a brilliant idea for an entrepreneurial venture. You have read Reid Hoffman’s best seller Blitzscaling and are eager to follow its teaching. However, you are also troubled by the ethically
Everything is the same as in Critical Discussion Question 3, except the “counterfeit” products involved are the more affordable generic drugs to combat HIV/AIDS. Providing these drugs at a lower
Corporate bankruptcies* climbed new heights during the Great Recession of 2008–2009. Firms ranging from mighty ones such as Lehman Brothers and General Motors to tiny entrepreneurial outfits
Pick an industry in which firms from your country are internationally active. What are the top five most favorite foreign markets for firms in this industry? Why?
From institution-based and resource-based views, identify the liability of foreignness confronting MNEs from emerging economies interested in expanding overseas. How can such firms overcome them?
You are CEO of Apple, whose smartphones are all assembled in China (although designed in California). The average retail price of an iPhone in the United States is about $800, and China only
Foreign entrants are often criticized for destroying local firms and cultures. As CEO of a leading foreign entrant in a host country, you have been interviewed by a local TV reporter to comment on
As CEO of a social media firm (such as Facebook), you have been informed that your firm’s service will be discontinued in the host country because it allegedly incites social unrest (Egypt and
Market opening throughout emerging economies often means the arrival of multinational enterprises (MNEs) from developed economies. Although MNEs put enormous pressure on local firms, MNEs also serve
Some argue that engaging in a “learning race” is unethical. Others believe that a “learning race” is part and parcel of alliance relationships, especially those with competitors. What do you
Some argue that at a 30%–70% failure rate (depending on different studies), strategic alliances and networks have a strikingly high failure rate and that firms need to scale down their alliance and
Working in pairs, find the longest-running alliance relationship your research can find. Present its secrets for such longevity.
What are the similarities and differences between human marriages and interfirm alliances? How can the lessons behind the success and failure of human marriages enhance the odds of alliance success?
The year 2009 was one of the most tragic years in the history of the US automobile industry: two of the Big Three automakers, GM and Chrysler, went bankrupt. However, there was one glimmer of hope:
As a CEO, you feel the price war in your industry is killing profits for all firms. However, you have been warned by corporate lawyers not to openly discuss pricing with rivals, whom you know
As a CEO, you are concerned that your firm and the industry in your country are being devastated by foreign imports. Trade lawyers suggest that you file an antidumping case against leading foreign
Find some competitive moves made by some multinationals from emerging economies. How do Figures 8.4, 8.5, and 8.6 help you understand these moves? How do you predict their likelihood of success?
If your country has competition or antitrust laws, find a landmark case, and explain whether you support the plaintiff or the defendant. If your country does not have competition or antitrust laws,
As a staff member at one of the 48 state attorney general’s offices that are investigating Google, you need to write a report recommending to the attorney general of your state what actions to
“Big Tech” (for the purposes of this case) refers to Alphabet (which owns Google), Amazon, Apple, and Facebook—the four firms being investigated by the Federal Trade Commission (FTC) starting
M&As are a rare event for most firms. How can firms enhance their capabilities for completing M&As effectively?
As a CEO leading an acquisition of a famous foreign firm, you are interviewed by a reporter from the host country. The reporter asks, “A lot of people in our country are mad about this foreign
CEOs’ pay is typically linked to the size of their firms. Some argue that CEOs have an inherent bias in favor of undertaking M&As using shareholders’ money. Do you agree or disagree with this
1. Prepare an X̅-chart and R-chart for complaints, and plot the average complaints per building for each crew during the 9-month period. Do the same for the performance ratings. What does
Give an example of a firm that began as world-class and has remained in that category.
Conduct a Google search and find the definition of “location intelligence.” What use can be made of geographic information?
1. For the forecast period (i.e., July - December), determine the number of new trainees who must be hired at the beginning of each month so that total personnel costs for the flight attendant staff
Conduct a Google search on “project finance” and find employment opportunities in project finance. What is the role of finance in projects?
What are challenges of the sharing economy with respect to regulation, insurance, and trust issues?

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