A car rental company has six locations in a certain city and is concerned that employee
job dissatisfaction is having a bad effect on sales. It surveys employees and customers
to come up with an overall ranking of the six locations, by employee satisfaction and
by customer satisfaction.

QUESTION: 

To what extent are customer and employee satisfaction dependent on each other?

Transcribed Image Text:

Location 1 2 3 4 5 6 Employee satisfaction ranking 1 3 4 2 6 5 Customer satisfaction ranking 1 2 5 3 4 6