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business
total quality management

Questions and Answers of Total Quality Management

What are the two major categories represented in a budget?
Differentiate between an operating and a capital budget.
Identify, in the proper order, the steps in the budgeting process.
What is a budget? What role does it play in the success of an organization?
Discuss the attributes of professionalism in enacting financial management responsibilities.
Discuss the importance of financial management within the successful contemporary fire and emergency services organization.
What information would you require to make decisions on recommended replacement cycles, in terms of years of services, for the various apparatus within the organization’s fleet?
What approach could be utilized to determine future apparatus needs?
How would you suggest that the organization document its present apparatus needs?
How should apparatus decisions be incorporated into the organization’s strategic planning initiative?
How could the development and use of an apparatus replacement schedule prevent problems such as this from occurring in the future?
Identify the three phases within the labor-management relations process.
Relate and explain several strategies that could be used in maintaining human resources.
Relate and explain several strategies that could be used to maximize human resource effectiveness.
Relate and explain several strategies that could be used in the acquisition and placement of human resources.
Discuss the role of equal opportunity employment in human resource management.
How would you evaluate the effectiveness of your fire and emergency services organization’s recruitment and retention activities? How could the effectiveness of these activities be improved?
What elements of the external environment are likely to present the greatest human resource planning challenges for contemporary fire and emergency services organizations?
Do you anticipate that the recruitment and retention of fire and emergency services personnel will be more or less of a problem in the future? Explain your answer, and discuss how you would suggest
What criteria could be used to evaluate the effectiveness of a fire and emergency services organization’s human resource planning program?
Does your fire and emergency services organization use human resource planning? If not, what challenges might it face in implementing human resource planning? What strategies could be used to ensure
What unique human resource planning challenges exist in volunteer fire and emergency services organizations?
What unique human resource planning challenges exist in combination fire and emergency services organizations?
What unique human resource planning challenges exist in career fire and emergency services organizations?
What barriers to effective human resource planning exist within contemporary fire and emergency services organizations? What strategies could be used to overcome these barriers?
Discuss the strategic approach to human resource management.
Discuss human resources as a strategic resource.
Explain equity theory, providing a fire and emergency services example.
Explain expectancy theory, providing a fire and emergency services example.
Explain the ERG theory.
Explain the hierarchy of needs theory.
Explain the two-factor theory.
List three content theories of motivation and two process theories.
Distinguish between content and process motivation theories.
What sources of power are important in motivating and empowering fire and emergency services personnel?
What motivates and empowers career personnel within a contemporary fire and emergency services organization?
What motivates and empowers volunteers within a contemporary fire and emergency services organization?
What motivates and empowers the members of your fire and emergency services organization?
What motivates and empowers the members of the contemporary fire and emergency services organization?
What motivates and empowers you as a student or practitioner of fire and emergency services administration?
Are the members of your fire and emergency services organization empowered?If not, what strategies would you use to increase empowerment?
Define empowerment.
Define motivation.
Discuss the relationship that exists among recruitment, motivation, empowerment, and retention.
What recruitment and retention strategies would you recommend that the department implement?
What suggestions would you have regarding how to prevent this problem in the future?
How could the adoption of a strategic approach to human resource management benefit the department?
Discuss the various reasons that their personnel may have decided to leave their employment with Sullivan County.
What could the Sullivan County Fire Department have done to prevent this situation?
Discuss the importance of professional and timely handling of complaints.
How could your fire and emergency services organization increase its effectiveness in conflict management?
Do you feel your fire and emergency services organization is effective in managing conflict? Explain your answer.
What unique types of conflict can occur in combination fire and emergency services organizations?
What types of conflict typically occur in career fire and emergency services organizations?
What types of conflict typically occur in volunteer fire and emergency services organizations?
List several examples of healthy and unhealthy conflict.
Discuss the potential value of conflict within an organization.
Discuss a conflict that your fire and emergency services organization has experienced that had a negative impact on its effectiveness on the incident scene.
Discuss a conflict that your fire and emergency services organization has experienced that had a negative impact on its effectiveness away from the incident scene.
Under what circumstances could conflict be unhealthy?
Under what circumstances could conflict be healthy?
Relate and explain a conflict resolution strategy.
Relate and explain a conflict recognition strategy.
Relate and explain a conflict prevention strategy.
Identify the three phases of conflict management.
Discuss how role-related issues can contribute to conflict.
List the six levels of conflict.
Compare the traditional and contemporary views of conflict.
How would you define conflict?
Differentiate between a problem and a symptom.
How would you suggest improving decision making in your fire and emergency services organization?
Discuss whether decisions routinely get implemented and evaluated in your fire and emergency services organization?
What aspects of decision making could be improved within your fire and emergency services organization?
How effective is your fire and emergency services organization in making decisions?
Differentiate between “maximizing” and “satisficing” when making decisions.
Discuss the benefits of employee involvement in decision making.
Compare and contrast individual and group decision making.
Differentiate between programmed and non-programmed decisions. Provide an example of each.
Identify, in order, the steps in the decision-making process.
Discuss possible concerns with respect to computerized records and how these concerns could be addressed.
Discuss the security concerns associated with the creation, storage, and use of organizational documents and records.
Discuss the importance of record retention from the standpoint of risk management.
Discuss the importance and benefits of thorough documentation.
Identify several possible benefits of a local area network (LAN).
Identify the three types of feasibility that should be considered in decision making.
Identify the components of an information system.
Identify the various types of information systems.
Explain how a contemporary fire department could use the National Fire Incident Reporting System (NFIRS) as a decision-making tool.
What are the most important information needs within your fire and emergency services organization?
Identify the characteristics of “useful” information in decision making.
Discuss the role of information in effective decision making.
Differentiate between data and information.
What types of decisions and problems will a contemporary fire and emergency services administrator face?
Discuss the role of decision making and problem solving in a contemporary fire and emergency services organization.
How could the effectiveness of hiring supplemental paid staff be evaluated?
What outside resources may prove to be useful in addressing this issue?
What should be the goal of this initiative?
From what sources would you suggest that this information be secured?
What information is important to review when making these decisions?
What could your fire and emergency services organization do to increase communication effectiveness?

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